Holiday Inn Express & Suites Mall of America - MSP Airport by IHG

The lady at the front desk was very nice and welcoming.

No Hot Tub.

👋👌🤗

The driver was wonderful. Upon arrival, the desk staff was kind, professional and helpful with room adjustments. Skip the market inside the hotel. $7.00 for a bottle of water is robbery. The bed was comfortable and the room was nice. Furnishings were in good taste.

Clean room, hot breakfast, great overall amenities. Highly recommended.

Very Nice and clean place...didnt like parking price and that I was billed twice on 2 different cards..but glad 1 of my payments was declined due to LOCKED CARD....please watch your statements.

Cold ac loved it

A Great Awesome Place

Staff was super helpful

Missed breakfast because of it.

I thought the comfortable bed and pillows equal to the included breakfast which made our stay enjoyable.

A good place, just had a smell coming from seat and the washroom edges need cleaning but overall it was nice.

Friendly staff. Clean rooms. Comfortable beds.

Good location. Staff was friendly and efficient.

With the exception of the screaming, jumping child above us until 11:30pm, the room was clean, and very comfortable otherwise. Your staff was friendly, thoughtful, very helpful and assisted us in our questions. Your shuttle drivers were exceedingly accommodating to our needs which was greatly appreciated.

Our room was not ready upon arrival, had to wait 2 hours, was then told room was still not ready for another 30mins, spoke with a manager who got is into a room right away. The shower leaked water all over the bathroom floor and into the room. The room was not fully cleaned, had opened chip bags underneath the pull out sofa, stains on one of the chairs, tape all over one of the walls. When housekeeping cleaned our room, they did not leave toilet paper rolls, seeing that there was only one almost done roll in the bathroom. There were also multiple ants in the women’s bathroom on the main floor. One lady working the front desk was not nice to us and she needs to be trained on customer service. We have never had any issues or complaints at any Holiday Inn Express & Suites Hotels until this stay.

Very good stay. Staff was great.

The shower in my first room was broken, so I asked to switch rooms; however, when I complained that the vent in the new room was dirty and noisy, the front desk called me at night and told me to leave if I complained again. I wanted to leave, but it was late at night and doing so would have ruined the family gathering. It was a truly absurd and infuriating experience—the absolute worst. That is why I felt compelled to leave this review.

Very clean room , yummy free breakfast

Close to airport and easy parking.