Birchwood Hotel and OR Tambo Conference Centre

I didn't use the breakfast facilities but overall I had an excellent experience Nothing at all.

I liked everything about the place and clean Everything was perfect

Great stay, safe location, clean rooms and linen, nice patio, safe parking, a bar fridge always helps. Pity we could only spend one night, would have loved to explore more. Will visit again hopefully for a much better room ideal for work. The working desk in our room only had one power socket which takes one plug so it was a nightmare for two people to work. Also only one chair, not ideal if you're going to be doing any work there. The restaurant/bar next to reception was stocked out, did not have any alcohol, not even a Savanna, disappointing for a tourist. And that's the reason it was empty, no patrons.

The location was perfect for where I needed to be. Close to shops and airport. While making my booking, I specifically requested a room with specifics and was assured that this would be arranged upon arrival. Unfortunately, when I checked in, reception informed me that this was not possible and no effort was made to offer an alternative solution or assistance. Another significant concern was the waiting time for the golf cart service. On multiple occasions, I had to wait between 20 and 30 minutes to travel to reception, breakfast, or back to my room. This delay resulted in me missing an important appointment. Additionally, the placement of the hairdryer was impractical, as it could not be comfortably used to dry one's hair. Breakfast packs were requested a day in advance for a specific collection time; however, they were not ready when requested, causing further inconvenience. Although the accommodation itself is comfortable, the overall service experience suggests that the property struggles to effectively manage the volume of guests it accommodates. As a result, the quality of service falls short of expectations.

Due to proximity to the airport, it can be noisy at night. Better soundproofing would be good.

room nothing

Breakfast was good

- Staff - Food

The food at the restaurant at the Grill.

The airport pickup on arrival was horrible. I waited two hours. Apparently a bus came after 1 hour - but I didn't see it. I had called the hotel, and it would have been helpful if the driver came over to where we were waiting. Also, the bed in my room was uncomfortable; hard mattress. The leaf blower came early in the morning, which disturbed my sleep.

Close to our office and the restaurant on the property was great. Only spent one day so not enough time to comment

Non

Very comfortable, nice setting, lots of places on site to have a drink and food. Close to all other major take away places and restaurants. The BC House wine is horrible.

Our recent experiences at Birchwood Hotel & OR Tambo Conference Centre have truly left a lasting impression on my wife Rentia and me, and I felt compelled to share a thoughtful review that reflects both the highs and the recovery that followed. Two weekends ago, we enjoyed what can only be described as an exceptional stay. The level of service, the quality of the accommodation, and the overall atmosphere far exceeded what we had become accustomed to at other hotels where we previously held gold memberships. It was precisely because of this superior standard that we made the decision to shift our loyalty to Birchwood Hotel. Everything about that first visit reinforced that we had made the right choice. Unfortunately, our return the following weekend did not live up to that same standard, and I was deeply disappointed. I won’t go into the specifics, but it was disheartening enough to dampen the excitement we had initially felt about making Birchwood our preferred destination. Given how highly we regarded the hotel after our first stay, this contrast was difficult to ignore, and I raised a detailed complaint. What happened next, however, is the true reason for this review. I had the opportunity to engage directly with Charity, the Assistant General Manageress, and I can say without hesitation that Charity completely turned the situation around. Charity listened intently to everything I had to say—without interruption, without defensiveness, and with genuine attentiveness. It was immediately clear that Charity is a seasoned professional who understands not only hospitality, but also people. Charity handled the matter with a level of care and professionalism that is rare to find. Not only did Charity address every concern I raised, but Charity went far beyond what we expected in making things right. Charity made a concerted effort to welcome us back, ensuring that we felt valued and appreciated as guests.

Half the lights weren't working. Had to request for them to repair non-working lights.

Excellent customer services and relationship Rooms are far from reception

Location

Staff very hospitable Faulty POS at Grill restaurant.

Staff kindness. The bedroom spacious and comfortable.Restaurant options inside the hotel. Breakfast ok

The room was PERFECT SERVICE WAS TOP NOTCH DAY 2 (07 FEB 2026) THE ROOM WAS NOT CLEANED TO PERFECTION.