Still Waters Resort

This is a great family friendly resort. There is so much included in your stay to make it worth it. We really enjoyed the 3 clean pools and waterslides. The food is convenient and the food court area has a great atmosphere. You can spend the whole day at the marina on the kayaks, paddleboards, and water bikes. They have a great swim area at the lake. The crafts and activities were a nice touch, my child enjoyed it. There was never a lack of something to do. The resort was safe and great for families visiting with children. We will be returning!

We absolutely loved the resort. One hiccup was we arrived at 3:30 and checkin was at 4. We were told it would be ready by 4 but we ended up having to wait until almost 5pm to get a key to our room. We have 2 small kids who were dying to get to the pool but we had no access to diaper changing tables or anything like that. Other than the slow check in time, we loved the pools, live music, ambiance and general feel of the resort. We definitely will be back.

Enjoyable

Good

I feel that this property is extremely overcrowded for its amenities. The room was not, at its most cleanly state, the sofa bed mattress topper was stained, and clearly not cleaned. The bathroom had debris in the corners, and our doorway had trash from the previous person dropped on the floor. The positive note is access to the lake is absolutely amazing and Brandon at the marina really made our stay worth it.

No coffee in the room with the coffee pot. No shampoo and conditioner in the room. No ice bucket for free ice. Ice was 4.50 a bag. Phone was broke. T.V. going out lol. But what was nice is at the lake marina the paddle boards, kakaks, pole fishing and wheel paddle cars was free with your stay. . Pizza world was okay one yogurt and a pizza with everything on it was 36.00. The food at the front was awful. They burnt our chicken strips and the rubins didn't have thousand Island dressing. It still was terrible and especially for two sandwiches without a drink and without a side it was 37.00 My granddaughter wants to go back because the lake is clean and she can put on googles and a mask and see the little fish underwater. I almost forgot you can get a breakfast pizza and that's all the breakfast they serve. You might want to bring your own or go off the resort. There's a neart blow up slide,. I will post pictures of that. You have to sign a waiver.

Stillwater is a very affordable resort, especially for what you receive. The free kayak and paddle board rentals were a definite bonus. It was also nice to have food and drink options on the property. The only complaints were that there really weren't enough pools for all the guests that were there at the time. Also, the bar doesn't stay open as late as listed.

Passable

Check in staff were very friendly. Our condo was needing some updating. We had a hard time getting in every time our key cards

Superb

Good

Clean, helpful staff. Great location. Plenty to do on grounds. Needs updates to grounds and rooms.

Property was awesome. My only complaint a the room keys. We had to go back to office multiple times a day as the key cards kept deactivating. The shuttle service was a game changer.

Very good

VOMIT IN OUR BED when we checked into building E room 120. We booked for four-nights and arrived August 5th. We weren’t able to check in so went to the pool and then later got our keys and moved our stuff into the room and then did pool and dinner. Around 9:30 when my wife pulled the sheets back and got into the master bed, SHE LAID ON A VOMIT SOAKED SHEET that smelled horrible. We immediately called the front desk, and a laundry lady came to help and found that it went through the sheets, mattress pad and protectors all the way into the mattress, which was also wet. See attached pictures. I spoke to the concierge staff and they claimed they couldn’t move us to another room because the resort was booked and they also said there weren’t any replacement mattresses, so we had to sleep on the couch that night. WE PAID $500 a night for this experience. The next day the manager (Heather) said they’d clean the mattress and refund our stay for 1 night. We didn’t really trust that it had been clean considering that it had fully soaked into the mattress, but we had no other options and ended up sleeping on the couch for the final 3 nights. Sleeping in a bed like that is not something you can unsee…we also had to deal with it the entire second day while at silver dollar city on the phone with the manager, who said we could either leave the resort or just sleep on the bed and she refused to offer any further refund. She also mentioned that there was another room that was smaller and that

So many things to do on property you don't have to leave to have a good vacation

Location, access to lake and pools sofa bed sleeping is uncomfortable

DO.NOT.BELIEVE.THE.ADS.OR.5.STAR.REVIEWS!!! This place is absolutely DISGUSTING. Dirty, sticky carpet. Black bathtubs w/leftover water in them. Substances on the kitchen cabinet doors. They do NOT give paper towels in the kitchen or even soap for one load of laundry. The ceiling fan is about to come off the ceiling while you sleep. The walls are so paper thin, we all woke up every hour from all the noise. Key cards do not work hardly and had to call maintenance to help. The kayaking is one small area and youll be bored after 20 mins. There were no fishing poles. They try to rope you into a timeshare when you get there and then if you cancel the same day (even a few hours later) they will charge you $40, even when you have not been given any gifts. Please, if you value your families safety. Go elsewhere. Battaglia and co owner SHOULD BE ASHAMED!! Bragging about owning this hole since 1999 but scams hard working customers and jobs their kids of a safe/clean place to stay. Let me know when the class action begins. *THEY WILL NOT REIMBURSE THE STAY either. (THIS CONTINUES TO NOT ALLOW ME TO PUT THE PRICING)Even with picture proof of the horrendous conditions*

Exceptional

Very good