Holiday Inn Brookfield - ​​Milwaukee by IHG

Pool and hot tub were closed. Lack of towels and in room amenities.

Got charge that should not have since I went with 3rd party booking but also ask staff not to stand in the hall and take calls

Needs updates. TV did not work. Pool was closed. A lot of litter and cigarette butts near entrance. Broken glass in parking lot. The room type I reserved was not available?! Positively, nice layout of room, quiet, comfortable bed and good location near restaurants.

Floor carpet was not vacuumed. And quite dirty, areas by the bed were not clean and needed to be vacuumed as well. Building has a lot of wear tear,

Bathroom in 621 had mold. Room was not clean. No towels in room

The room was damp & musty, the carpet felt damp, the room air conditioner was loud, and the bathroom fan was very loud. The service at IHOP and Applebee's was poor.

No pool didn’t notify me

The pool and hot tub were both down for maintenance with no timeline to reopen. There was also no communication that they were not available until we got there. The room definitely needed a deep cleaning, our feet were black after walking bare foot on the carpet and the bathroom had visible build up in the corners and bath tub. We also are a family of 4 in a double queen room, yet only 2 towels and 1 washcloth were provided. Overall we will not be staying here again

It was great I enjoyed it

We really wish the front desk would have warned us that the pool area was closed before purchase.

Unfortunately had to stay here as a block of rooms for my son’s baseball tournament. Terrible hotel and over priced. Avoid if you can.

Friendly staff

The only thing I didn’t like, was that the pool was closed!

The pool/hot tub wasn’t working. Which is why we booked the hotel in the 1st place

Checking in was easy and the room was clean

No hot water in the room and tv did not work properly. Pool was out of service for no reason apparently.

Awful stay. First waited in line to check in for over 20 mins, the line didn’t move, so we left to get to our event and decided to check in when we returned. When we got there then late in the night, it still took very long. Supposedly the computer said all the rooms were dirty, so the worker was going to check each room. Then put a/c did not work. The pool was out of service. Only had two towels in the room.

Great location and surprisingly quiet. Helpful front desk team member found us an early check in room so we could make the game on time. Pool and hot tub out of order - otherwise perfect!

As avid Brewers fans, we have stayed at this hotel multiple times — I am sad to report that it’s going downhill quickly. Some of the staff are wonderful and accommodating, while others seem to do the bare minimum. We went to a game on Mother’s Day and the hot tub was coned off. When I was expressed to the staff that we really wanted to use a hot tub, she told me it worked, and to go ahead. So we did. No issues. Fast forward several weeks later, hot tub is still roped off but this time the entire pool is closed. TVs in room did not work. Static. Our cousins were in the same hotel and they didn’t even have a tv, only a bracket. Most outlets did not work, and the final nail in the coffin was no AC in my room on the 6th floor. Staff couldn’t figure out how to connect the thermostat to WiFi and told me I would have to deal with it. 77° at check in. And 82° when I woke up. My daughter slept in the lobby. I got up at 5 and slept in my vehicle for a couple hours. Milwaukee was very busy this weekend. There were no other hotels available, or I would have requested a full refund. They discounted the room to $100 from $312 + $100 incidental but my family was miserable. The Cubs/Brewers series is a rivalry game, so several people in my party went to the game, but several of the moms/kids looked forward to hanging out at the pool/atrium, having some drinks, and watching our kids. Instead we had to find something else to do, which ultimately led to spending more money. Disappointing.

I am very disappointed with the price I paid for 2 nights. They advertised this amazing pool on site and the pool was closed. There was no notification prior and the pool was one of the reasons I wanted to stay here. When I woke up the second night to get ice there was throw up outside a room and it took the staff almost till the afternoon to clean it. The ihop/applebees service was awful. I was told 10/15 minutes and waited 30 and just decided to leave. I wouldn’t stay here again.