Hotel Palmeras

This property was not good for three reasons. 1). I prepaid for the room and was forced to pay again on arrival. I came back shortly with three different documentations proving that I had already paid for the room. The response I got was if I didn't like it, take it up with booking.com, so I did. After I brought it up with booking.com, their attitude changed. It was a hey, can you do this for us? I straight up asked them to reverse the additional charge to my credit card and all I got was excuses why they couldn't do it. 2) The room was extremely worn and didn't come with advertised.amenities. 3). The night before I left, I asked them to book me a taxi for the morning which they said no problem. Guess who didn't book a taxi.

Excellent location Very dated and rooms look weary . Overpriced for the quality, but location is in demand

Managment N/a

The staff were phenomenal, extremely helpful, very friendly, the location is great. The pool area was amazing. This property needs an owner who cares enough to fix many serious deficiencies throughout the property, the rooms are extremely dated, our fridge was covered in rust, inch wide cracks on the frame of the patio doors, the AIr Conditioning never worked, we complained every day to no avail, the staff would say yes we’ll take care of it , but nothing was done. I can only presume that the owner has directed the staff to keep smiling, keep stalling, just keep telling us that it will be ok, and hopefully you give up and shut up. Again, a very nice staff that obviously have no power to implement anything, let alone get someone to fix anything.

It is central to lots of eating options and also a 5 min walk to the beach! It is a small boutique hotel so you never feel it’s among too many people. Private pool for the hotel guests with loungers and tables with umbrellas to sit at. Some of the rooms could use some updating in the bathroom/shower situation and also the kitchen.

The junior suite was very dated. The fridge was full of rust, the kitchen and furnishings were very old, and the tv was the size of a computer screen. I would not recommend staying for any length of time.

Location was excellent! Walking distance to the beach, restaurants, Centro etc. Lovely pool with tables, chairs, loungers to relax. Unit 15 had nice patio with furniture & view of and easy access to pool which was a huge plus. Great housekeeping staff kept room nice and clean daily. Was handy to have refrigerator, microwave and coffee maker in the room. Bathroom is very small and could use some simple updates to make it attractive, I.e. replace old sink cabinet, repaint walls AND remove paint splatters off the tile floor, install soap/shampoo holders and safety bar in shower. No screens on sliding glass door so can’t get any FRESH air without letting mosquitos in, therefore there was a smell of mold present, which we noted that our clothes in the suitcase absorbed the smell after we got home. Mexican artwork on the interior walls would really make the room more attractive, and add a couple chairs inside (there were none).

Location and nice pool Lack of equipment in kitchen, mold in bathroom ceiling

Nice place No hot water -no water Towels were worn out Shower needed repair

All good Localización

Great location near restaurants, speciality stores, small well stocked grocery stores and the beach. The kitchen could have included a better assortment of plates, bowls, wine glasses, silverware and pots and pans.

Clean, staff and location are excellent Beds were horrible

The bedroom was almost perfect. TV didn't work, and they did little about it. The front desk was pretty indifferent overall. No tv. Personnel with lazy attitude - front desk. No solutions found.

Location and layout. Rooms are dated with what looks like mold.

Location location location. Had stayed at Palmeras previously in a lovely studio suite that opened to a patio and the pool and thought that was the room I was booking. On the site, I was able to indicate we wanted a ground floor room. On arrival, we were shown to a tiny room on the second floor with just two beds, on the back of the hotel. We requested to upgrade the room but the hotel was operating just a few rooms in summer and nothing else was available. Folks, check the options carefully when choosing a room here. Regular rooms are barebones, street view, choose the suites instead. My fault, I didn’t check the listing of rooms closely enough to see I had chosen a regular room vs the patio suites. Staff were lovely, just couldn’t help with no other options available. Recommend the hotel… just not the regular rooms.

Great pool. Good location.

The front area with bar, sitting area, bakery and front desk were all nice. Pool area was also good. Although some deck boards need to be replaced. Location was convenient for most places. Flat out, the room was completely warn out. It's in dire need of renovation and updating. Kitchen pots should be thrown out and replaced. The walls were frankly disgusting. Covered in dirty hand marks and squashed insect splatter.

Great location. Nice place. Our room was facing street so got a bit noisy at night

Been there 4time

Passable