Holiday Inn Express Washington DC East - Andrews AFB by IHG

Nice property

The knob in the bathroom for the shower was to was very difficult push and pull out to turn on the shower. I was provided clean towels late in the afternoon after requesting them that morning. Room service enter the room without me being there and left all the trash from the night before, and didn’t fix the beds. Most of the sockets and usb option wasn’t working. The entire room and including the lamb refrigerator ,iron and iron board was extremely dated. The rugs inside and outside the were old and dirty, my allergies flared up more than usually, the air outside was better. The breakfast options were limited and the hot food, became food was cold. I truly had a bad experience.

Hotel was quiet in the evening.

Very good

Room pretty good but bed was springy.

The swimming pool was really the only good thing about staying here. The staff were unfriendly and treated us like an inconvenience. The first room upon arrival was a complete disaster. The ac units are completely outdated and it was broken. The refrigerator was also broken and would not get cold. The shower rod was hanging so it was impossible to shower. They only gave us 2 towels for 3 people for 2 nights. When we went down to the desk to address the issues we were met with attitude. They even called maintenance and they were not going to give us another room until the maintenance man told them it was impossible for us to stay there. The next room also only had 2 towels and the ac barely worked. When we asked for more towels the hostess made the statement "Ohhhh you're the towels lady"! We felt discriminated against for being the only white family in the hotel and treated like we were burdens. And side note...the entire hotel smelled like Marijuana and we caught staff just smoking blunts on the property....Marijuana is for adults to enjoy and children should not be subjected to it. We paid 434$ for a 2 night stay for this mistreatment and inconvenience. I will never recommend Holiday inn express to anyone. The Hampton Inns have much better properties and staff. We were very dissatisfied as this was a major trip for our son. He had never experienced DC and this ruined the whole experience.

Upsides:This hotel was decent for the price. Breakfast staff were friendly and always doing something. when we requested towels we received them in a timely fashion .The place was relatively quiet and relaxing. Downsides:The pool was unaccessible through the hotel, when following inside signs, it led you to a locked gate on the outside of the pool . In order to access the pool you had to go to the first floor, through an open outside door, which remained open for most of the day. To a different unlocked gate on the outside of the pool.We stayed there three nights and all three mornings. The breakfast items never changed. Which can get a bit boring but at least it was there and always ready on time.

Location, clean. Area seemed safe and secure

enjoyed my stay here, staff was friendly, room was clean, and the breakfast was nice. i only came across two issues however. During day 2 there was a malfunction with my room keys but front desk was very understanding and changed my keys with no problems. My other issue was there was a pipe leak in our bathroom.

Stayed for Warped Tour, room and services were everything we needed and the water pressure was IMMACULATE

No surprises either way. It’s exactly what you expect in lodging. Metro station was close enough, shopping was close enough. Staff was friendly enough. Breakfast was a step up. It’s a solid place to stay.

The room was disgusting and smelled horrible. The area felt extremely unsafe with lots of people in their cars in the parking lot staring at me. The back door to the hotel was ajar so anyone could get in after hours. Horrible feeling as soon as I walked into this hotel. I walked right back out and got into my car and drove the hour and a half back home because I felt so on edge being here. The gentleman at the front desk was kind to me but aside from that this hotel gave me an extremely unsafe feeling. Would not recommend at all.

I had no issues with my stay, When I first got into my room the tv and the phone were not working. I only needed the phone to call the front desk to let them know that the TV wasn't working. I went to the front desk and the young lady was helpful and immediately put me into another room. The only issue although its a small one is that the channels didn't match what the guide said.

Cleanliness and breakfast buffet N/A

Great!

It was not safe .. so wine tried to break into my car.

The pictures does not match the room.

The front desk staff deserves a special shout-out. Everyone we encountered was friendly, welcoming, and genuinely helpful, making check-in and our stay easy and enjoyable. The complimentary breakfast was another highlight. The woman overseeing breakfast took such pride in her work that it felt less like eating at a hotel and more like visiting my favorite great-aunt's house for a home-cooked meal. She made guests feel welcome and cared for, and it was a wonderful way to start the day. The location is also very convenient. The Branch Avenue Metro Station is about a 14-minute walk from the hotel (roughly 0.7 miles), making it easy to leave the car behind and head into the city. We parked at the Metro for a very reasonable cost and rode to Navy Yard to attend a Nationals game, which worked out perfectly. Between the hotel's free parking, easy access to the Metro, comfortable accommodations, and exceptional staff, we would gladly stay here again. Thank you to everyone who made our visit such a pleasant experience!

They give this hotel a four star I will get this hotel a two star. It’s not the cleanest hotel you smell weed when you’re end of the building phone doesn’t work. You have to call the front desk to learn how to use the shower the people at the front desk, get very agitated.

I was very surprised at the horrible conditions of this hotel. I've stayed at Holiday Inn Express before it was a very nice experience. However, this DC East Andrew's AFB hotel is not good. The carpets in the hallways were smelly and dirty, and the room's carpeting was no different. The room smelled moldy, and the refrigerator did not work, so I had to call for maintenance. They fixed it immediately because I had to step out. But when I returned to the room to relax for the evening, I sat on the bed and it sank to one side. I checked it and noticed that the baseboard was broken. Needless to say, I was not pleased. I immediately contacted the front desk to request another room. Thankfully, they were able to get me another room. I'm already booked for two nights at this hotel, but I will be very reluctant to book at another IHG hotel again.