Hive Cancun by G Hotels

No AC The Room is so hot

Excellent location and service.

Clean rooms, great facilities. Loved it NA

Unfortunately, the room had a strong mold-like smell. From the moment I entered, I noticed an odor that seemed like mold that had been covered up or painted over. The smell was very noticeable, and while staying there, I began to feel sick. It was concerning because it felt like something was being hidden rather than properly addressed.

Rooms are big and good design. The street is very busy and noisy, you can hear it from the rooms. We were told breakfast was until 11 am but we arrived 10:20 and there was no more fruit, juice and barely any coffee.

Nothing This is an old hotel, they offer free breakfast and they serve a continental breakfast without any protein not even a yogurt, my room was dirty, phone ,tv and ac did not work I had to move to another room, a maintenance person came into my room without knocking, he just opened the door of the room, poor judgement, no communication between employees, management is not efficient , they need more training

Allowed me to check in early. Helpful staff. Good amenities. The free breakfast had significantly lacking and honestly not worth it. Walls are very thin.

It turned out that their massage & spa rooms were still under construction. There really wasn’t a lot available within walking distance from the hotel. The hotel is more like a two star hotel because of its bare amenities.

Great location! Staff very friendly and accommodating .. shout out to Maria and Abraham!

Absolutely unacceptable and one of the worst hotel stays we have ever experienced. After our flight was canceled on December 31st, we booked Hive Cancun by G Hotels for a one-night emergency stay through Booking.com. This hotel completely failed us at every level. The room next to ours hosted a loud, out-of-control party that lasted the entire night until morning. As a family traveling with a child, we did not sleep at all. The noise was nonstop, excessive, and totally inappropriate for any hotel environment. What makes this even more outrageous is that the hotel was almost empty, with plenty of vacant rooms available. Despite this, the front desk flatly refused to move us or offer any solution. They said we knocked their door but they did not open the door so they can do nothing else for us. The staff were rude, yelling, dismissive, and clearly uninterested in doing their job. When we asked for the front desk staff member’s name, she refused to identify herself and deliberately hid her ID badge. This behavior was extremely unprofessional and raised serious concerns about accountability and guest safety. Out of desperation, we contacted the Cancun police, who said they would send an officer. No one ever came, and the hotel allowed the party to continue until morning without intervention. This hotel has zero respect for guests, families, or basic hospitality standards. It is poorly managed, unprofessional, and clearly does not care about customer well-being. If you value sleep, safety, or decent service, stay far away from this place. We strongly advise travelers to avoid Hive Cancun by G Hotels at all costs.

It was a decent place for the price Need a little more of cleanness and maintenance

I like the view

The help I got from the lady at the “ front desk” getting a cab and taking note of the situation with a waiter in their restaurant for breakfast. The lack of awareness and understanding of their waiters of food allergies.

Room was big Hello, I am very disappointed with my current hotel stay and need assistance resolving two issues. 1. My reservation clearly states “breakfast included,” and as a Genius member I expected the standard breakfast benefit. However, at check-in the hotel informed me that the included continental breakfast is only one fruit and one coffee, and anything resembling a normal breakfast requires additional payment. This does not match what was advertised on your platform. 2- the room smells very bad 3- pool was super dirty no one came to clean it all the 3 days 4- shower hot water last 2 min

Like Like

Room could use painting

The amenities were the best part. The location, the lack of cleanliness in the bathrooms and the pool area is deteriorating and the tiles are dark and not statically pleasing.

They loved trump so much i was impressed

Forgot my AirPods on the counter (my bad). Find my AirPods shows las location there.. since than I try to get in touch with the hotel, and it took for ever till they answered my messages and then when they did (I tried a different number) they told me that nothing was reported, kind of a bummer.

A lot of noise outside the hotel because of construction