SLS Cancun

The staff is extremely attentive and nice. Thank you very much for this wonderful stay! As someone who comes from a Mediterranean country, the Mediterranean restaurant can improve it's dishes.

Intimate clean and staff amazing Nothing but a grass lawn somewhere would help make it perfect perfect otherwise it’s still a super great spot with super great people working there

Size NA

Room mainly, it was nice. Lots of things... mainly service, really poor. 1. we were charged a lot of things "by mistake" 2. the waiter offered a terrible service, forgot to bring the menu, 20 minutes waiting for a juice, served the breakfast without napkins, never offered water... and worse, he tipped himself even when we didnt want to tip him... he put above 15% on tip.

location, staff, food and cocktails. spacious rooms nothing

Staff were welcoming and very helpful. Nothing

The property was beautiful and very clean. The staff was friendly and we felt very safe as the property and area had multiple security check points. There were great restuarants and shops that were a short walk away. The service could be a bit slow, and there were more than a few times we waited for towels. We also had items charged to our room that were not ours, which a few other guests had mentioned in their reviews, so keep track if you purchase any food or drinks.

Everything! Beautiful room with ocean view, amazing soaker tub, serene pool, great vibes, friendly staff, excellent food!

Nice room and great gym Excellent food I spent last night at your hotel and I wanted to share some feedback on the experience The approach to the hotel was problematic as there is no signage for the SLS hotel. The valet parking was so unorganized with a pile up of cars entering and exiting. Reception forgot to take my credit card imprint when I checked in for incidentals I called for an ice bucket at 5pm and waited 1/2 hour. I called back and waited By 6pm the ice had still not been delivered. It never was. Was unable to access the wifi. I was however assisted in a nice staff member who had to enter a code SLS_CANCUN in order for me to register. Again, an unneeded problem. The more unpleasant thing was the sewage smell from the toilet in the bathroom. The entire room was permeated with an unpleasant smell. We then went to the bar after 6pm to redeem our “invitation” drink tickets. We were basically ignored while they made drinks for other people. Not a greeting, not a hello, nor I will be right with you. The happy hour issues started with the barman having no idea about any of it despite being advertised everywhere. He did know what I was talking about as he even said la hora feliz. Friends went to pay for the drinks and were told to wait until he had made other people’s cocktails. He then made them pay for the drinks and when I went to ask him if we got the next round for free, as this is wha his colleague had explained to me. He flat out said NO! Another colleague had to again step in to explain. The bartender told me he was on the job for only three days. I understand this but I would think the Happy Hour and other things would be basic training. I honestly think a hotel of this caliber should have. addressed some of these issues.

Excellent suite with a beautiful view. Nice pool clean beach. Comfortable beds and a clean beautiful bathroom. No daily vacuuming. No wiping of all surfaces. (Coffee tables, tv area, bed stands). No water cooker. We did get one on request but they were not prepared for it. Not everyone is a coffee drinker. For a luxury suite this should be standard.

Great staff

I loved the pool and how l close it is to the beach. Not much of a party hotel in my opinion but I loved the relaxation of it all I didn’t have A/C in my room , so that kinda sucked but I did open the window

the service at breakfast was very poor, they don't have enough staff or training is not good, people are very friendly but you have to look for them for simple things like a coffee refill .

The bar and restaurant staff were exceptional. Both the refrigerator in my room 312 and the air conditioning controls. I spoke to the front desk twice and the problem was not resolved in fixing the air conditioning control unit which just flashed an error code both days that I was there.

All

Nothing We checked out and went to the Renaissance hotel which we excellent

Clean and on the beach The cancelled one of my nights and gave it to someone else, even though I prepaid for 2 nights! WhenI got back to stay for my second night, they told me that all of my belongings have been taken out of the room and they no longer have rooms for that night because they gave my room to someone else. I HAD NO PLACE TO STAY! I am 43 years old, and have traveled a lot. SLS Residences Cancun was the worst situation and the absolute worst time I have ever been in my entire life. I feel bad for anyone who books and will go through what I did. They obviously did that to make more money on the room. They got paid twice for the same night.

Great stay at great price. Victor was excellent at helping our birthday trip exceptional.

Location and atmosphere Nothing

A wonderful pool. Bring your special shoes for the sea, plenty of plants on the sea surface When we arrived the reception could not find the booking reservation and we had to wait half an hour….