Marriott Cancun Resort

Staff are organize, friendly and welcoming! The seaweeds on the Beach. Its all over the Cancun though

Location and great service There was a bathroom ceiling leak on the second day of my stay. Water was all over the bathroom floor but maintenance came to clean shortly after I notified them

We stayed at the Marriott All Inclusive hotel in Cancun from May 31 through June 8, and we could not have been more pleased with the hotel staff. From the day we arrived until the day we checked out, everyone was kind, professional, and eager to help. However, we would like to recognize a few exceptional employees who went above and beyond to make us feel welcome and who consistently accommodated our dietary preferences and special requests: Jesús Roque • Rogelio Dias (Pool Manager) • Marco Zeferino • Alan Rivera • Gabriela “Gabi” Hernández • Dulce López • Víctor Pulga • William Feria • Alberto Callejas (Chef) • Flavio González (Kitchen Supervisor) • Albert Márquez (Specialty Chef) • Leonardo Ruiz • Adrian Del Valle • Jesús Gutiérrez • Liliana Orozco • Itzel Castillo • Antonio Palé • Odalys Castillo • Gustavo Villamil (Chef de Cuisine) • Julio Pérez (Executive Chef) .Tzitzi Salmeron . Dulce Alcudia We would like to express our sincere gratitude to these professionals. Their outstanding service, attention to detail, genuine kindness, and dedication made a remarkable difference throughout our stay. Team members like them transform a great hotel stay into a truly memorable experience. We hope they receive the recognition they deserve for their exceptional work and commitment to guest satisfaction. Nos hospedamos en el Marriott All Inclusive hotel in Cancun del 31 de mayo al 8 de junio y no podríamos haber estado más satisfechos con el personal del hotel. Desde el día de nuestra llegada hasta el momento de nuestra salida, todos fueron amables, profesionales y siempre estuvieron dispuestos a ayudar. The pool area does not have an accessible restroom nearby. The only restroom requires guests to go downstairs, and guests coming from the beach area must first go upstairs and then downstairs to access it. This is inconvenient and difficult, especially for those with mobility challenges. The pool bar does not open until 10:30 a.m. Guests using the pool area earlier in the morning do not have access to drinking water. Providing coolers with bottled water around the pool area before the bar opens would be greatly appreciated.

The restaurant staff were very friendly and went back and forth. And they were able to get us an avocado and some hot milk. Surprisingly, there are no raw avocados in any of the restaurants. The hotel offers really great room service. There’s a large selection of food, and it’s free. It actually takes less time than going down to the restaurant and wait for serving or serving yourself. It’s not stroller or handicap-friendly. There’s a lack of elevators and convenient paths to the restaurants. Only stairs. It’s ridiculous. A full-size crib is not actually a full-size crib. It’s a baby crib. The hotel beach always has waves, and there are no breakwaters. We had to go to a different beach to swim safely with a child.

A very large balcony overlooking the the Caribbean

Perfect…. Adult pool loungers fill VERY fast!!

This will probably be my permanent destination for all my future trips. Everything was perfect. The food variety is the best I’ve experienced out of all All-Inclusive hotels I’ve stayed . The food quality as well. You may need 10 days to taste everything that it offers. The staff is absolutely phenomenal, so well trained, polite and resourceful. Also the cleanliness. The clean all facilities all the time and it’s impeccable. It’s right on the beach, the pools are great, the gym is great, wifi is very strong even at the beach. 11/10 The only thing is indoor entertainment for kids during the evening or on a rainy day. Some arcades could help.

Lunch, there is nothing much to eat. At 7 am all the seats around the pool is already reserved with guest towels. Need more entertainment in the evening.

that there is only one pool.

Needs more activities

Very big No place at the pool or beach . No seats

Overall Amazing Experience! The food was excellent, the staff was so kind & helpful - they catered to our every need. They have activities throughout the day & have amazing amenities - such a great place to take family.

The Staff and Location. The food felt very short. Myself and family are more out than enjoy the food at the hotel. When McDonalds beats the hotel burger enough is said.

Nothing Everything Bad staff Not friendly Dirty NOT kids friendly

- I visited the front desk multiple times, but they never fixed our issue. The entire stay felt overrated and disappointing. - I wouldn’t recommend this hotel, and I definitely won’t be coming back.

Things I wish our room had; fan in the bathroom, towel hooks in bathroom, more outlets throughout the room, more mirrors. Room had a small table and only one chair. The nightly entertainment was good but we were disappointed on Casino night several children were at the tables. I feel like this should be adult only. Also, lots of children in the hot tub swimming around and splashing. Hot tub should be a relaxing place.

We enjoyed the stay Really nice staff!!Love it Big problem with lounge chars you have to wake up at 6 am to try to reserve one , otherwise you dont have a place to chill . That’s very dissappinting

It’s a newer facility. Well maintained. Beautiful grounds. Beachfront. No comment

The staff were the best part of the resort in my opinion. Great location. Not enough water slides or pools. Coffee not served until 6:00; if you’re an early bird like me was disappointing. Didn’t love making reservations for dinner. If you are not on top of it you will be left with very late reservation times. Only buffet is at breakfast. Gym doesn’t open until 6:00.

Comfy beds and nice drinks Way too many people and not much of a view at main pool. Also the sargassum which isn’t controlable