Paradisus Cancún – All Inclusive

How attentive they were to our needs. The staff went above and beyond on our needs. Everything was great.

Everything N/A

I did the check in online and they made me make a payment for the entire stay at the check out because the transaction was still in progress. The were very rude and mean to us. Also, they restrict your visit to the pyramid that you are staying, you can only visit the area of your room’/ pyramid. Doesn’t make any sense…

It was very clean, very beautiful

Nothing specific to the property. Cancun’s beaches by themselves are beautiful. The room we stayed in was average with poor air conditioning. This property needs to look up the meaning of the word “hospitality”. The concierge and guest services teams are slow, clueless, unhelpful and incompetent. They call themselves “all inclusive” but constantly try to get you to spend your hard earned $$$ at every conceivable opportunity. For example there are restaurants in the hotel that you need to pay extra for??? Oh and you need to make reservations for the majority of the restaurants. Pool beds and cabanas are up for rental even though there aren’t enough “free” ones to accommodate all guests. Seriously? If you’re going to up-charge your guests at every opportunity at least have the decency to make it abundantly clear that your property isn’t exactly all inclusive in the true sense of the word. The property is sleepy at night and the entertainment is forgettable. Spend a little more money to stay at a brand name resort like Hyatt because you actually get an all inclusive experience. It’s a real shame because the beach itself is so beautiful.

Nice water Expect lots of greasy finger prints everywhere. There is not enough chairs around the pool while hotel prefers to make money from roofed beds $250 USD per day. Towel inside the room had stains and floors were very dirty. Drapery were falling off and paints around door and walls were peeling. Toilet tank didn’t work and they fixed it however you couldn’t still do twice in a row. In a desperate need of renovation. Great hardworking staff.

Nothing

Room had a great view, buffet option was good and some decent staff people. Wow where do I begin? Why is this hotel so popular (I am still in disbelief)? We stayed 8 days / 7 nights with family concierge service. We were told we cannot make any restaurant reservation until you arrive. As soon as we got there - they said family concierge will help restaurant reservation. And yet we were unable to get table at most decent restaurants as they are all booked. Steak one - only adults. The Kanna beach club ( the great photos of cabanas you see onlime) - is only if you pay $250 extra / day / cabana. Snd also extra for food. Even with all inclusive resort. Also by the pool - all this pretty cabanas pictures u see facing the ocean .. Only if u pay $250 extra/ day . Most of these cabanas were empty as no one wanted to pay. We had no lounge chairs most days . The beach or swimming pool lounge chairs - you will be lucky if you get one - only to find out you have go wake up 5.30am- 6am and go down n save a spot . Or leave towel. So one morning I was up by 6 n saved a spot by poll. But was told not to leave your spot??? ( So I should just sit there without going back to room for shower or get breakfast?? Anyways I left my kids swim jackets on the chairs n went to my room. Came back with my family after breakfast- Stuff was all gone. Took us hours to locate our stuff. Most days we put towels on ground / beach without any chairs. Most days we ordered in our room with limited menu ( horrible ) inspite of restaurants as they have no tables available at Capella or Cielo or lemon fish or steak Only time given go us for 5.30pm reservation which we did couple of times but couldn’t eat this early dinner anymore. Also you are not allowed to take food or order In your room from any of the restaurants. The buffet for breakfast was a joke too . Omelette station - if you really want to stand 45 min :) Only time to get decent breakfast if u wake up again 6.

The place clear needs to have a lot of things fixed. My shower didn't function properly, the light switches were all messed up, ceiling fan was unusable because it as detaching from the ceiling, towel rack in the bathroom was coming out of the wall.

The beach front, not too far from airport Not clean Roaches Issues in the outdated rooms... Not all plugs worked Hallways covered in food from room service, stains, buckets for roof leaks Temp outdoor plumbing with wires showing

Many things offered with the reserve stay we were unable to do because they were full. So things that they said were guaranteed were not actually fulfilled like steak dinner and Bali bed days. Everything was unorganized. Food was not very good.

Long way to walk to get to restaurants

Nothing The rooms could been cleaner

Loved the facilities and the staff were very attentive. The food at the pool restaurant could have been a lot better. The bathroom water pressure was too high in the main bathroom and because of that the bathroom kept overflowing.

Food

Everything the service was amazing from the bell boys and check at guest services to check out Nothing

Love this place !! The facilities, the attention, I really enjoy my stay, definitely I will come back and will recommend!!

The only air conditioning was in the room. The rest of the hotel was unbearably hot. There were no fans or air conditioning.

everything was amazing super cleaned smelled amazing as well and the food was great !! My Fiancé and I we're super pleased with our stay here it was so so beyond beautiful made us so sad to leave ! i just wish the pool and beach area was open a little later than 7 it was hard to do all our exploring around the city so quick to be able to make it back in time to enjoy the pool.

The location, the friendly staff and the food and drinks Location and amenities