Cebu Capitol Central Hotel & Suites powered by Cocotel

Close to everything. The friendly staff. The fragrance they use in the lobby and inside the room is very strong. No toiletries provided. No hairdryer. The bed had blood stain.

Nice hotel, good location, the room is clean. Good and helpful stuff Nothing

Staffs were accommodating and helpful. The shower head was broken.

The security guard was a complete gentleman, great guy!!! Room pretty small!!

Superb

Water heater not working. Wifi not working No bidet

Exceptional

Good

Good

Good

Very good

Great air com The bed and the room looks nothing like the photo. Everything is old and the double bed are small

there are no windows and all the noise from the hallway comes into the room.

Very poor

Pleasant

No blanket provided, have to pay 150php extra to get a blanket. not even toothbrush provided, so noisy inside the room, cannot sleep well. be a proper hotel

Location You need to pay for stain towel, room are leaking smelly toilet bowl and shower not good

We booked 3 rooms and we are so very disppointed! This hotel sucks! 1.They have limited parking space and they will call you out early in the morning while you're sleeping just to move your car. (Room 504 and Room 505) 2.The drainage on their CR is clogging as well. (Room 505) 3. We checked in late. We are so tired travelling on our 1st day and we need a warm shower but the water heater is not working. The water was so cold. They told us to wait until morning because they don't have a technician at night. This was unacceptable for my husband who drove almost whole day. So, we end up transferring to another room (From 504 to Rm 304) at around 10:30pm ? 4. There are cockroaches and rats! My sister left her food on a table and when we went back, oh no! her food has a bite of a rat! There is a small hole on thier door where rats and cockroaches can fit in. While watching TV you can see rats and cockroaches roaming around. (Room 501) 4. Their lightings were so dim. They only have 1 electric socket in Rm 304. 5. Even the lights were dimmed, you can still see that their top sheets were not as clean as you want it to be. When we checked out, they charged us Php 500.00 because of the stain on their dirty sheets because they don't have a laundry which is a big NO NO in a hotel business. (Rm 505) We let all their lapses pass because we know and understand that there is no such thing as a perfect hotel specially for this kinda old hotel until they charged us despite of all negotiations. We are tired and very sleepy but we got disturbed early in the morning just to move the car because someone is going out. But for a stain (which we are not sure if we are the one who really caused it) they will charge us! We requested for an official receipt or sales invoice of the 500.00 charge but they only gave us a voucher which is very unacceptable. We can afford to pay 500.00 but the thought of being taken advantage by this hotel was so unfair and very disppointing.

Some of their staff are accomodating and nice but some are so inconsiderate. We booked 3 rooms and we are so very disppointed! This hotel sucks! 1.They have limited parking space and they will call you out early in the morning while you're sleeping just to move your car. (Room 504 and Room 505) 2.The drainage on their CR is clogging as well. (Room 505) 3. We checked in late. We are so tired travelling on our 1st day and we need a warm shower but the water heater is not working. The water was so cold. They told us to wait until morning because they don't have a technician at night. This was unacceptable for my husband who drove almost whole day. So, we end up transferring to another room (From 504 to Rm 304) at around 10:30pm ? 4. There are cockroaches and rats! My sister left her food on a table and when we went back, oh no! her food has a bite of a rat! There is a small hole on thier door where rats and cockroaches can fit in. While watching TV you can see rats and cockroaches roaming around. (Room 501) 4. Their lightings were so dim. They only have 1 electric socket in Rm 304. 5. Even the lights were dimmed, you can still see that their top sheets were not as clean as you want it to be. When we checked out, they charged us Php 500.00 because of the stain on their dirty sheets because they don't have a laundry which is a big NO NO in a hotel business. (Rm 505) We let all their lapses pass because we know and understand that there is no such thing as a perfect hotel specially for this kinda old hotel until they charged us despite of all negotiations. We are tired and very sleepy but we got disturbed early in the morning just to move the car because someone is going out. But for a stain (which we are not sure if we are the one who really caused it) they will charge us! We requested for an official receipt or sales invoice of the 500.00 charge but they only gave us a voucher which is very unacceptable. We can afford to pay 500.00 but the thought of being taken advantage by this hotel was so unfair and very disppointing.

Exceptional