Staybridge Suites Chattanooga at Hamilton Place by IHG

We did not enjoy our 7 day trip here. The pool was so small and only 3 feet deep all around and very small! the pool room smelled awful and was muggy, not to mention they rent it for party’s so our 6 kids didn’t get to use it. A kid piled in it and nobody did anything, the parents just watched! there were a million kids there! We lost power in one of the bedrooms and living room on day 3 and nobody fixed it. Even though we talked to the front desk and they said they would call the manager. So we went without lights and plug outlets the remainder of our stay. The internet was awful so we didn’t have any working televisions for most of the vacation. The breakfast was gross and people were allowed to fill their bags with all the stuff and take it to their rooms leaving nothing for anyone else. The two women that check people in were terrible and rude and didn’t say anything about the parking situation, so we almost got towed the first night. By some miracle my husband looked out the window at 11pm right as they were gonna tow our car! So beware the parking is not what you think! We had to park around the building and walk all the way around every time we left to go anywhere! No easy way to get in from the back! Overall dissatisfied with the $3500 I spent for a week here! Won’t stay again!

Was a nice place lady at the front desk was nice the rooms are well used could use so pick me up. But nice for the price need more parking and could use so different breakfast options on each day.

Everyone was great. I wish the indoor pool was heated. The water felt like ice and everyone who got in complained

The staff was wonderful. The hotel was nice but the furniture needs updating. Duck tape used to fix a tare was a bit over the top. The major issue was the parking. Not enough parking at this location. I've stayed at other Staybridge locations and found them to be impeccable. This one was lacking in comparison. The staff did apologize for the parking situation and they were trying to have it addressed. All in all I did enjoy my stay but parking and duck taped furniture should not have been apart of my experience. I'd say give them time to fix these issues and then enjoy your stay.

The size of the room was nice Room had mold. Small pool and bugs in pool room.

Room had mold. Small pool and bugs in pool room.

Exceptional

Exceptional

Room was good size, would stay here again

Very clean Nothing

While the receptionist was helpful, it's an old property in need of repairs. The bathroom was in terrible shape. Okay to spend night.

What was there to like. Had never experienced the type of treatment visiting somewhere from out of town before. I was there in Tennessee for the first time on Spring Break and from that horrible experience it makes me never want to visit the state of Tennessee again. We were double charged for a 1 night stay. Staff and especially the manager there was rude and unprofessional when we complained about the condition of the room being nasty with uncomfortable beds and that fact that I was overcharged. She lied and claimed we were irate and yelled at her and called the Tennessee Police Department on us and had us escorted off of the property instead taking accountability for their mistake and making right we were treated unfair and humiliated by the property manager there. She even addressed me as a girl and I am a grown 44 year old woman.

Good location...near a lot of restaurants, clean and the staff was very nice. Parking lot is small and caused a little inconvenience with finding a good parking spot but the hotel offered to reimburse the guest if they had to park in the paid parking area.

Just ok

Breakfast was okay.

Exceptional

Parking is very limited due to the neighboring hotel charging for use of the shared parking lot. This should be clearly noted on Expedia, as guests may need to pay the parking fee upfront, even if our hotel later reimburses the cost. While reimbursement is appreciated, it can still be an inconvenience for travelers on a budget. Because of the limited parking situation, I would likely choose another hotel in the area that offers complimentary unlimited parking.

Exceptional

It was fair

Very good