Extended Stay America Suites - Buffalo - Airport

Exceptional

As soon as you enter the building, there is a gross smell you will never get used to. The staff were okay but they weren’t as welcoming. The hotel it self is very dirty and unclean. There is dirt everywhere on the carpets. Not only that, there were bugs in our room. Also only a tiny hand soap and soap bar was provided, you had to buy everything else. There were also a few stains in some of the furnitures. The WiFi was also slow. Overall it was a pretty bad experience.

There were zero amenities. We are 80, they put us in the farthest room from the lobby. AC went out on 5th night and they gave us a new room and we had to move everything ourselves. Didn't offer any help or a luggage trolley.

Where to begin. We checked in at 1:30am Friday 8.14.26. The bathroom was not clean, when we turned the sink in the bathroom, water came up through the tub and the sink in the kitchen. We called the front desk to request another room. We couldn't get another room until after 11am. We requested dishes for our room, there were no more coffee pots. The desk person then passed me two plates, they felt gritty on the bottom, I flipped the plate over and it had old food stuck to it. The side door was open the entire time we were there. We did not feel safe.

Overall good

No house keeping and breakfast is not good

Clean, attentive service, very hospitalable! Would stay again.

The Associates are so helpful. Working around our families schedules. We have stayed here several times. It is our first choice for family trips to WNY

A/c, staff and location all as desired

Smoke in the entire property. If you open the door for 5 seconds, entire room will fill with weed smell

When we checked in, we mentioned the recent bad reviews & asked if we could check out the room they’d be checking us into prior 2 officially checking us in. We had a refundable reservation until 6pm, & checked in right around 3:30pm. The front desk associate was happy 2 show it 2 us, which we greatly appreciated. The room we were taken 2 (room 245) was clean. No sign of bugs & everything appeared to be in working condition. The main areas of the hotel were run down. Multiple carpet stains everywhere, & the main hallways of the hotel were very warm due 2 all the windows on both sides of the hall. Our room got very cold however! We had no issues w/ anything the first night except for the creaking of the bath tub (it felt like you were going 2 fall right through it!), & the shower head whistled so loud it sounded like a freight train was screeching through the room. We reported it to the front desk, & they fixed it while we were out the following day, which we greatly appreciated. The breakfast is a very very miniscule breakfast of granola bars, coffee & grit packets as advertised. I’d argue that if you’re going to offer grits, it should at least also have butter available to use, & salt/pepper. But overall it was as advertised. The pool was dingy and clearly not well kept up, and despite it being August, cold as all get out. None of the heaters worked & someone had the door open.

Mo

Very good

Pretty good standard hotel, but it could do with a revamp.

Arrived approximately 6.30 pm flight from London to new york then flight fro. New York to buffalo 3 rooms. Booked Man on desk told us that 2 of the rooms had been cancelled as we were late. Said had to pay over --$600 extra.. We refused and went to another hotel This man made 7 attempts to take money from my bank card. Was absolutely disgusted by this treatment. Obviously a con why would 2 rooms Cancelled and 1 left. Obvious scam by man on Desk

Flight was pushed back 1 day. Neither Expedia or Hotel allowed for a change. Wanted the same price over again to move by 1 night. Unfortunate.

Verbally abusive older man at the reception desk. It was my third request for promised plates and flatwear since checking in 2 hours earlier. This was a big deal, since the reason I stay here is because I need to prepare my own food due to severe medical condition. The man yelled at me loudly, told me he only had pots and pans but no dishes and that he could not understand what I wanted. (I am a native English speaker). I returned to my room, got pen and paper, and wrote down what I needed. I returned to reception and handed him my note. He yelled at me again, saying he was on the phone. I left again. Twenty minutes later, he banged on my room door, handed me a full set of plates and flatware and yelled some more about being on the phone. Management needs to get rid of this verbally abusive, unstable nut!

I do like that security was on site the entire time we were there. I also like that we had access to silverware, plates and cookware.

Very basic. Had a funky smell.

It had a pool. The room and facility wasn't worth the price.