Holiday Inn Express Hotel & Suites Buffalo-Airport by IHG

The bed was incredibly soft. That's all the positive I have unfortunately. We had breakfast all three morning, Eggs were cold and no real sausage. We checked in and immediately found that our room had no curtains. Called front desk and they graciously moved us to another room. Even though we were trying to get ready for an event that we were late for due to flight delays, we were told we had to do it NOW so someone else could be checked into the room (without curtains). Our new room had a broken refrigerator. We reported it and when we returned that evening we were told it was working. That was on Friday night and it never worked the whole time we were there. Tried to heat up food Saturday only to find out there was no plate/glass in the microwave to sit the food on. Also disappointed that there were no streaming channels. Overall disappointing experience.

This was our first time at the Holiday Inn Express & Suites Buffalo-Airport and the check-in was fast, and the room was spacious, and clean. The staff is friendly, and the morning breakfast is an added bonus. The lady who helps at the breakfast is extremely helpful and friendly, and she goes out of her way to make you feel welcome. The location of the hotel is across the street from the Buffalo Airport, and so any travellers who will plan on travelling to and from the airport have the benefit of being in close proximity to the hotel. Overall, we enjoyed our stay at the Holiday Inn Express.

The bed was comfortable

Would definitely stay again

It starts with the front desk people, then the rooms and is service is great

Tout était parfait! Très propre et le lit très confortable

Very nice

The power went out and they didn’t have generator .

Very good

I was not feeling very well and I was having a hard time going to the elevator and I must say you’re supervisor housekeeper. I can’t remember her name, but I do know she was a middle-aged African-American woman she went above and beyond her duties I would like to tell you that you have an excellent employee there and I wish I would’ve seen her before I left. I would’ve gave her a minimum $100 tip I cannot remember her name. I wanted to call Corporate and let them know that your employees are excellent especially the supervisor personnel in housekeeping that helped me. Please give her my thanks once again and I will by word-of-mouth pass it on to stay at the Holiday Inn. Great work thank you.

room or suite was clean and spacious, hvac was loud,, good location and would consider it again

Great staff!

Amazing stay

good breakfast quality

I only stayed less than 24 hours. But the hotel was beautiful, very clean and pristine. The room was spacious, the bed was comfortable. The shower had amazing water pressure! I booked for the next time I’ll be in Buffalo in August the same kind of room! For another concert. Thank you!! Wonderful experience!!

Kind staff on reception. Buffet breakfast good.

Just a little being so close to airport which was to be expected Nice breakfast

Good experience but the bathroom wasn’t as clean as I would hope and one of the staff walked into our room unannounced. The free shuttle to and from the airport was nice.

Great breakfast and use of lobby space. Wonderful friendly people

Clean room, staff and parking