Homewood Suites by Hilton Boston Logan Airport Chelsea

Superb

The place was amazing, but there was no safe in the room so there’s nowhere to put your belongings and have them secure other than that. They did an amazing job on the place and the staff was great. Should reconsider putting at least a safe in each room or having the option.

Uncomfortable bed and sofa

Poor smelly corridors, rooms very wet kind of feeling

I really enjoyed my stay. My family will definitely return back to this location when visiting Boston again.

Very good

Hotel was very clean and the staff was awesome.

The only thing that was inconvenient was there was only one slow elevator. The other one was broken.

For the past couple of years, hotels have not explicitly stated on their website how often housekeeping is done. When I checked in, I was told that housekeeping was done every other day. This did not happen during the first days of my stay. However, the Front Desk was very kind and solved the problem immediately. Therefore, I would say that despite this incident, the hotel fulfilled my expectations.

Easy access into Boston Nothing

Room size, clean, staff, location Nothing

Not as nice as some of the other Homewood Suites that we've stayed. Room was much smaller. Kitchen cabinet shelf was falling apart. In my opinion, overpriced for the room.

Nice space with the suite. The couch is not a hid-a-bed. Personnel very helpful. Only a few blocks from the train to go down to Boston

Prior to Day of check in, i had the wrong card on file, I changed my card and got an email saying that my stay was all set and confirmed. Finally checking in the day of, front desk told me that my room was cancelled due to billing of card on file. Told me rooms were all booked. Said they tried to contact me through the third party which was Expedia, and they did and I fixed the issue (which was the card) but front desk kept telling me my room was just cancelled and rooms were all sold out. I kept getting emails from Expedia saying that I’m still booked at Homewood, I clearly got no email prior to checking in about my room being cancelled other than me changing the card on file and that “I was all set” for my room at homewood. It was concert week, and I’m assuming they over booked their hotel hence why I had no email on my room being “cancelled”. Very unprofessional because I did not get any phone calls or emails through the hotel themselves. Expedia was still expecting me at the stay. This issue had me and my group stranded and calling/going to hotel after hotel for a place to stay. Advise would be to make sure to call and double check that your room is still open and under you for check in. It was a beautiful hotel with spacious rooms, but very unprofessional that they would only tell me my room was cancelled after I fixed the card on file and were there in person. Wasted so much of our time.

Superb

Hotel was clean and staff was friendly and accommodating I did not like the air conditioning in the room. It blows directly on the bed so you are either really cold or hot.

perfect communication

Exceptional

The breakfast was great but the road and hallway noise were loud.

The frustrating thing was that we were a group of four. After 18 hours of travelling I would expect to have to phone down and ask for bedding for the sofa bed. Next morning realises they hadn't given us enough towels either. That evening brought some food back for dinner and not enough cutlery, plates or bowls either! Phoned down to ask. Waited. Food went cold. Had to eat with what limited stuff we had. Next morning complained that it never arrived and even provided a list of everything missing. Was told it would be sorted. That afternoon got back to find it still hasn't been sorted and had to complain again! Finally half hour later we were given more but it still wasn't enough. Reception nice enough but everyone else seemed surely. Cleaners. Breakfast staff. My smiles and good mornings were met with hard stares or grunts. Hi have you got any bananas please (there has been on previous days)? NO BANANAS! Was the reply...