Candlewood Suites Chester Richmond by IHG

Modern hotel with great amenities such as tesla charging, gym, outdoor patio with barbeque grill if needed. The staff was friendly and helpful with any questions. My wife and I loved the stay.

Clean and very comfy

Love the bedding and pillow selection

Paid for a suite with a king size bed. The toilet unfortunately didn't work so had to move to another room which was a smaller room, a studio suite. Couldn't connect to netflix and tv didnt have CBS channel.

Clean, facility was new front desk helpful Checked out Wednesday Called within a few hours realizing I left my Calvin Klein white blouse hanging up and I wanted to return to get it I was informed that the room was cleaned and no shirt reported . I call BS and eventually karma will return . Hope she enjoys my shirt .

Good

This hotel was everything I look for in a hotel when booking! It was super clean from walking the hotel entrance in to the room. Although the water pressure seemed a little low while showering and flushing of the toilet, it didn’t overshadow the good. This hotel didn’t serve complimentary breakfast, however they had purchasable items. It didn’t have a pool but it didn’t need one! It had a basketball court, gated pet friendly play area with activities, 2 fire pits with lounging area and a whole covered barbecuing area equipped with grills a kitchen sink chairs and tables all outside for guests use!!! The attention to detail that was considered when building this hotel was amazing! My family and I truly enjoyed all amenities and our stay!

Best Hotel But the noise at night time coming from the rear of the building at the putting green and picnic area. We had to call downstairs 4 times. Eventually the hotel staff called the police. The hotel itself was fabulous. Everything brand new and the setup was like. Studio Apartment with a full kitchen with stove, dishwasher, sink, microwave, refrigerator and utensils. The room also had plenty of storage., a seating area, two beds, four pillows per bed and a shower with body wash, shampoo, conditioner and a non-slip floor. I would give it 5 stars if not for the noise from guests staying there this particular night.

The rooms was very cozy No pool

Being HOH, I need closed captions. Our TV had none and no could fix it. So, all in all, we will not be stating there again.

Superb

Clean & friendly. Our room was an "accessible" room and I put that in quotes bc until you have need for the accessibility, you didn't realize how many are ada COMPLIANT vs ACCESSIBLE. But it was spacious and workable. Our room also overlooked the patio which was nice, but we would have aroma of smoking activities seep in. Otherwise, it was a great option to stay in for the weekend.

Superb

Everything was nice outside was nice The WiFi connection didn’t work it was very bad and I was double charged for my stay and didn’t get my refund even after I showed them proof of them charging me twice no one cared about my card being charged for something that they did on they behalf

one bedroom suite was just as advertised. staff was terrific. even the other guests were friendly. be sure to book one bedroom suite if you expect separate sleeping. other "suites" are all one room. toilet is way too short. looks like one for an elementary school rest room. pillows suck. they look nice but flatten as soon as your head touches them.

Clean and neat everything is new Nothing

Booked and paid for a double room 5 weeks in advance. At check-in, after waiting for staff to check multiple rooms it was discovered there were no double rooms available. I was then told I would be given a single with a roll away cot….but after more waiting, we found out there were no cots available. The desk person finally called the manager, who said the best they could do for me was 50% off of a second room. What a deal! 50% off of a room I should not have to pay for in the first place. Because it was late and options were slim at this point, I paid for the room. Once inside I noticed a dirty bathroom floor and tub but was exhausted and didn’t expect anything to be rectified at this point. My first stay last year was great but after this second experience, it’s safe to say I will not be staying at this location any more!

I was hoping that a continental breakfast (donuts, fruit, danishes, etc.) would be provided considering that the coffee is complimentary.

Location & the facility was clean but had a weird smell in the lobby My toilet in the room needed to be repaired the couldn't play my game on the TV no breakfast service for that price

Great location Everything was wonderful.