Comfort Inn Chester - Richmond South

Dirty, smelly, bad customer service

Pool was closed and empty, broken handles on drawers in room, remote didn't work, lobby was under construction, no mention of breakfast or signs for alternate breakfast spot, odd smell in hallways and room, rug was dirty and stained in several places.

It is currently under renovation, so only grab and go for breakfast items. Very quite and convenient to Interstate.

Bed and sheets clean and very comfortable comfortable!

We chose this hotel due to the breakfast and the pool. We ate a good breakfast the 1st day of our 4 day stay. No one bothered to let us know they were going to tear their eating area out and we were left with cereal and toast so we had the cost of eating breakfast away from the hotel. Out first room was horrible. Night clerk would not do anything to get us moved to another Room. Day shift moved us to another room and upgraded us which was a plus. Pool that was on the internet looked like it had not be operational for several years.

The hotel staff were excellent and the room was very good, but the cleanliness of the elevator and common areas was terrible. Also, they don't warn you that the pool isn't working; they really should mention that before you pay.

It’s a good hotel for how much the rooms are.

They are having renovations. No pool. No breakfast. Only 1 elevator works. 1st room tv, a/c, fridge did not work. Second room was all good except tub did not drain. We have stayed there a few times but that over a year ago. If we knew they were having construction we would have stayed elsewhere. From now on I’ll call the hotel before I book & if they are having construction we will stay elsewhere.

The bathtub was stained black. The elevator by our room was broke. We had to walk to the complete opposite end of a long corridor. There was food on the floor in the elevator. There was food and debris outside the entrance on the sidewalk. There was no free breakfast as advertised. There were holes in the walls and ceiling. I would not stay at this hotel again. We stayed in a comfort in North Carolina which was far superior to the Chester hotel.

If you want to contract a disease or ever want to know what jail feels and looks like! Definitely book this place. They also have vending machines filled with Doritos only and they also have a gorgeous pool with no water in it as well as caution tape all over the hotel. The place is absolutely disgusting. They shouldn’t even be allowed to let people stay there absolutely disgrace..

Exceptional

Good hospitality N/a

Exceptional

Superb

Location only Smells like weed. People going in and out and lingering by back doors, seems shady, smoking weed by door. Fairly certain they were selling drugs. Back doors didn’t close securely, no need to use key card to enter, unsafe.

The location It was filthy. There was VERY little housekeeping. There was trash everywhere. The floors in the room were not vacuumed. The toilet was not cleaned. The smell in the whole building was disgusting. There has been no maintenance on this building for quite some time. Overall disgusting place. They should feel embarrassed to even be charging for such atrocious accommodations

Don’t never stay at this place. It’s run down bad. Water leaks. Only one elevator works for 5 floors . Pool has never been cleaned and open. When you take a shower takes about 4 hrs for the water to drain.

Location The room smelled like stale exhaust air and woke up with a headache

rooms and property needs maintenance

The hotel does have some age. The staff was excellent especially the old lady who was in the breakfast room she made sure we had everything. The house keeper on our floor was good too. She made sure we had towels and rags. The wife and I will stay there again.