Best Western Grant Park Hotel

I booked this hotel because they have valet parking. When we checked in, I was told the parking garage was full. I was given 3 other parking garage options and they were all full as well. So I had to drive around and find parking on my own. The air conditioner in the room was broke. There were no other rooms available to move to. They sent someone up to try and fix it but it couldn’t be fixed. They did bring us a fan but it was very hot and not comfortable. Also, a chunk of the bathroom door just fell off when we shut it.

The room was clean and stocked and everything worked. Staff was friendly. The valet parking was full but they pointed us to other nearby options. Great location and stay!

Hotel was clean but make sure to check under your beds.

Clean room, good location. It’s a little bit noisy by the rail tracks

Very Nice and quiet

Very good

The room was clean, the bed was comfortable. Staff very friendly. Hotel conveniently located.

The hotel I should at motel is very very old. Bathroom is very very small pillows are horrible the room itself was extremely dirty. The door to the room was not sealed all the way around we had to put towels at the bottom of the door. Bathroom has no vent fan. I could go on and on. Please do yourself a service and do not book here. Only reason was semi okay was it is very close walk from solider field

Our suite was not ready by check in time. Finally, got into room after telling front desk we would be asking to cancel reservation and get full refund. One of the two elevators did not work. Room & hotel was old and dated. Our pull out sofa bed also had a disgusting stain on it. Would never stay here again.

Very good

Nice staff convenient to downtown and museum campus No working ice machines and pop machines were all sold out on all beverages

Location Mildew smell, windows thin and didn’t keep the air in,

Good

Didn’t get call that room was ready, room wasn’t ready upon arrival at check in either

Nice staff. V friendly Out dated, dirty, shocking gym (no towels and half the equipment did not work), no bar/food and vending machines did not work on the 5tg floor

Lobby is clean for the most part. Thank goodness for the pastry restaurant nxt door. The reviews that I read on this venue were obviously false or I would hv stayed nxt door. If ur looking for cheap and down town this is it. No amenities except clean towels. There was clearly mold growing somewhere in the bathroom u could smell stronger and stronger everyday. Very small rooms yet u could see the fireworks at night at the lake from room 910 if that matters. Windows were rusted not sure air conditioning was even working properly and im sure it was blowing mold as well. We turned it off and only used when it was absolutely necessary. We will not b returning and should’ve spent the few extra bucks and stayed at the Hilton nxt door with all the amenities that this property said it had.

I had to book last minute and was able to secure a room for two nights. It was within walkable distance to the museums and attractions I wanted to go to, and close to public transportation if I wanted to venture out further. The room was nice and clean and felt safe.Everything was comfortable and clean. Staff was nice. The room was on the 8th floor and had an okay view but the other buildings can see into the room so if you wanted sunshine, you have to be comfortable with the cafeteria in the other building being able to see you resting in bed. You could hear everything in the hallway and the doors slamming. Having to pay 59 dollars for valet was more than I budgeted, but I didn't feel comfortable leaving my car in a lot.

The location was super close to the city and very easy to walk everywhere we wanted to go. Hotel was very poorly maintained. Our bed covers were ripped and both had several holes, the bathroom had mold spots that had been caulked over and was rusty, there was an old door that went to a balcony that no longer exists, the ice machine was broken the entire time we were there, we also found cockroaches in our room. When we told the front desk about the cockroaches they said sorry and moved on with their day. Absolutely will never stay with this chain again.

Exceptional

Location Room was ok not great