Extended Stay America Suites Los Angeles Chino Valley

Not really a breakfast, just muffins, granola and coffee. Room had a minor issue but staff changed us to a new room and let us have a late checkout.

Showed up to the hotel and there was nobody to check us in. We waited in the lobby by the front desk for half an hour until a worker strolled in holding a bag of Taco Bell lol. We'd been spamming the front desk phone with calls to try to get someone's attention, walked the entire first floor looking for someone, and there was NOBODY. The lobby had like 5 other people sitting on the floor and laying on the bell hop carts because we were all waiting for so long to get checked in Finally got to our room and there was a bunch of hair on the pillows (the pillow cases hadn't been changed), and after lifting up the top sheet to check for bed bugs, there was a bunch of short hairs all over the mattress protector. Not to mention the entire building in general smelled musty/dirty. We left and got another hotel without even getting a refund because it was such a bad experience and I couldn't bring myself to sleep there.

N/a

No

Inside of the property very dirty, super super stinky-dirty stinky. Room was not cleaned at all. The smell was horrible. Never again will I stay there or any of their locations. Never again!!! I couldn’t sleep, I couldn’t take it no more and went to sleep in my car.

Shower had hairs. The bathroom sink was dirty. The shower towels had hairs.

The place just seemed to be heavily used. I had to ask for everything for the kitchen, it's not in the rooms. Had a problem with the first room (sink leaking and fridge not working) and had to change rooms. The staff was really good about the move.

No

Excel location. Near “The Commons” a great shopping area nearby. Staff are professional and helpful. Will come back for sure.

Expected better infrastructure of hotel

We were not told when we checked in that we had a handicap room. We had no room to place our bathroom stuff. When we tried to address the issues we were just told no other rooms were available. We stayed there 4 days and they did not resolve the issue. Will not be staying there again

It was convenient for me close to relatives and close to shopping center and places to eat. There’s also a 24 hour fitness gym close by. Staff was very friendly. Rooms are dated, but clean. No complaints.

Nothing. BAD SERVICE The staf was very rude with me, so disrespectful ? She told me to park my truck on the street

Everything was just fine

Location. The air and fan did not work in my room. It was extremely stuffy and uncomfortable inside. I was also staying there for work. I called the front desk about a blow dryer to dry my hair. The girl I spoke with said she should bring one to me room and never did. I had to leave my room and go to a nearby store early in the morning to purchase one to get ready.

Property and rooms are a bit run down, staff are great, easy parking. Overall a good value and I would stay here again

The room smells like urine, no shampoo and conditioner, AC is broken, also floors looks sticky looks very dirty

Great location

Enjoy my stay staff wonderful the manager was wonderful.

Everything was wonderful staff was wonderful manager was wonderful.