Hotel Mesaluna Near American Consulate

The breakfast was fine, it was not anything special. The cleaning staff was AMAZING!! Always did an amazing job cleaning our room and super friendly. The location was good, only a few minutes from everything we needed. The pool was nice. Our stay was disappointing overall, especially considering the price. While the hotel's location is convenient for those with appointments at the U.S. Consulate, the quality of the accommodations and service did not justify the cost. The café staff were generally unfriendly, and the food was underwhelming. Room service was particularly disappointing. The meals tasted reheated rather than freshly prepared, and on two separate occasions, either most menu items were unavailable or we were told to come downstairs to pick up our order ourselves, which defeats the purpose of room service. I would not recommend spending money at the café. The laundry room consistently smelled of mildew, and throughout our two-week stay, several washers and dryers were out of service. The game room was also underwhelming, with only a few arcade games, some of which were broken, making it far from a worthwhile amenity. Breakfast each morning felt rushed because there was always a long line of guests waiting. The dining area was chaotic, and the staff seemed eager to move everyone through quickly. I ended up taking breakfast to go almost every morning because it was a much less stressful experience. The biggest disappointment was the construction inside the hotel. We were never informed that renovations would be taking place during our stay. The constant drilling and sanding created excessive noise, and the hallways were often filled with dust, leaving the tile floors dusty and slippery. Traveling with a toddler made this especially frustrating. We also noticed a persistent sewer odor in both our bathroom and, at times, the hallway. Overall, I would not recommend staying here. The hotel seems to charge premium rates because many guests need to be close to the U.S. Consulate, but the experience simply did not match the price. Unless having a pool is your top priority, I believe there are much better options nearby.

I don't think there was anything we did not like.

Everything is clean and organized Very very friendly staff. The only thing I didn’t like at all were the shower water pressure in the my washroom.

Place was always clean and that they have a pool None

Good breakfast More cleaning

The staff was exceptional! The room was super clean and comfortable. Everything was great.

Goodpoo service More varyty ofrece food

Everything so clean peacefull place NA

Property is really clean and staff friendly Towels are a bit old when you cleaning yourself the material gets stuck to your skin.

Staff is very good and very helpful. Location and over all services. The hotel needs more staff it’s a clean place but it always full so it’s hard to keep it clean. The staff needs an extra hand.

The layout, and the facilities and the staff N/A

Cordial staff, everything was organized and clean. Food was really good. The room that was assigned to me had some spots on the floor when I got there. right next to the night stand. it was there the entire time of my stayed at the hotel.

Mesaluna is a great place to stay for your consulate appointments. The hotel is withing walking distance for all the appointments, but they do provide transportation. Fingerprints: Short walking distance about 3min walk. Medical: about 10min but the medical can pick and drop you off for free if you call before your appointment. Consulate: About 5min. Dont take your cellphone for this appointment but if you do dont use your phone outside they are strict. This hotel offers transportation around the area included with they stay but need to sign up with the front desk for scheduling. Places like, Antecedentes penales, Walmart, S-mart, the mall, a restaurant, Airport. The hotel wifi worked really good and fast. The hotel has breakfast at an extra cost either pay with your stay or on a daily basis. Breakfast is from 6A-10A M-Sat, and Sun 7A-11A. You can eat at the tables or take it to your room. At 12:30P-10P they have their restaurant open. You can eat there or have it deliver to your room. Or call from your room as a room service option. There's no extra cost just what the food cost. The hotel also has a little store were they sell drinks, snacks, and other things like hairbrush, toothpaste, toothbrushes, nail clipper, and liquor. They also clean your room everyday, give you new towels, and 2 water bottles. This happens while your out of the room with your appointments. Or what most people do is they go downstair to eat breakfast or wait in the pool area. Hotel has a outdoor pool, tables and chairs by the pool to relax, a game room, a laundry room. My room was single bed, with a desk, chair, couch, mini fridge, closet, coffee pot, the restroom had soap, lotion, shampoo, there was also a TV with a TV wifi box. The prices for the food wasn't bad I was spending average $10-14 per meal. The drink and snack at their shop weren't bad for the convenience price. There is also a pharmacy next door to the hotel with a really short walking distance. Room: The room had a broken lock, but the staff fix it right away when I brought it up. The restroom will occasionally smell like sewer, so I kept the restroom door closed. My room you can hear everything in the hallway and in front of my room they had the cleaning crew closet so early in the morning I could hear everything and wake up. Good if you want to wake up at 6AM but terrible when you want to sleep in. The AC smell weird at first but then not sure if it went away or if I got use to it. Transportation: They have 1-2 vans on a daily. They fit about 9 people plus the driver. You have to get in the schedule. Example I wanted to go to the Mall and it was 11AM the next available was 1PM. They however do have Taxi outside and that is an option as well paid out of pocket. There was also a time were I was drop off at Walmart and was told they can pick me up in 30min or ill have to Taxi back. I didnt want to rush so I found my own transportation back. I discovered that Uber is really cheap over there and just started using uber. Restaurant: The menu gets boring after a few days they have a few items. The only thing that I did not like was the boneless wings. Room cleaning service: They do a good job but they do rush and I notice that the floor is not swept/vacuum all the way. The bedding is not change daily only if you ask. The mini fridge had a weird smell when I first open it. Laundry: To wash you have to purchase a token for 2 tokens is about $7-8. Thats only for 1x 30min wash and 1x 30min dry. My clothes weren't fully dried. So you have to keep the loads small or buy more tokens.

The property is exactly what you pay for it’s clean comfortable and fun Maybe bigger rooms but in all honesty it’s perfect

N/A

There was maintanience people sanding walls to early and all the powder going into our room

Breakfast was great authentic and delicious I loved everything

The housekeeping could be better and the smell in the rooms is not the best. We were unable to keep our ac on because there was a strong odor coming from it. But we were able to be comfortable with keeping it off.

I liked the location of the property, it is very close to the american consulate, the clinics, and CAS. The air conditioning unit in our room was EXTREMELY loud.

Close to the consul BC it’s close to the consul