Four Points by Sheraton Cocoa Beach

Rooms could been bigger. Had to pay for a parking pass $15 a day

Love it.

I appreciate the staff being accommodating. I arrived earlier than expected the front desk representative was genuinely concerned and very helpful. I will definitely be returning N/a

Very nice staff, customer service.

Very good

The friendliness of staff and location Nothing disliked

Super friendly staff that went above and beyond. Comfortable and very clean room. It was a bit pricey.

For 175 a night is pricy considering our shower head when you turned it upside down only sprayed 2 inches in the air above it. Worst shower I could possibly have. Also went to talk to the desk and thier solution was to give us another room to shower in. We all already showered. Then they just looked at us. Called 3 times to get m ore pillows with no answer. The pillows were so flat.

Overall, this isn't a bad hotel, but one disappointing issue was that the outdoor showers were out of service. Since the hotel is advertised as being close to the beach, I feel the showers should be operational. Without them, it was difficult to rinse off the sand before returning to the hotel, which made tracking sand into our room almost unavoidable. It was a small detail that had a noticeable impact on our stay.

Customer service was lacking. We were told before we arrived there would be a shuttle from the airport to the hotel. None were available and the hotel stated we should have ordered a shuttle (but they never mentioned that when we made our reservation). We also requested a shuttle to the cruise terminal, but their shuttles didn't start until 1030. Our cruise report time was 0930, so again they didn't follow through with their advertising, and we ended up calling an Uber (which actually worked out much better). Our rooms were on separate floors and we're right by the elevator and the entry door to the wing. It was super noisy all night long. I would not EVER recommend this hotel to anyone!

Great location, good facilities all around it.

Exceptional

Superb

Close to stuff Customer care lies and don't care. Ended up paying alot more

The vending prices were crazy!

The electricity was not working on my headboard.

The room was comfy but a bit difficult to manage the tub due to my disability. Later my room was changed to a disability room which was quite satisfactory. The staff was beyond helpful and I'm very grateful for how they accommodated me. The electricity was not working on my headboard.

Location Having to pay to park. That information wasn’t disclosed at the time of booking. We would not have booked this location due to that. Beds were very uncomfortable and clearly old and worn down. Shower curtain was filthy in the shower. Jets would not work on hot tub.

This hotel was nothing like the description that was given to me on Expedia. Caitlyn that was at the front desk was no help at all. I wanted a room with a king size bed and I got a room with two queen size beds instead. It said that I would get complementary breakfast and there was no complementary breakfast. Even the Jacuzzi didn’t work properly and I’m still waiting for the lights to turn on at the Jacuzzi. So my experience at the four points was not enjoyable at all. I would not recommend anybody to go there.

Reception customer service