Mercure Hotel Severinshof Köln City
About Mercure Hotel Severinshof Köln City
This centrally located, 4-star hotel is a 15-minute walk from Cologne’s Old Town and Main Train Station. It offers a restaurant, a spa and modern rooms with satellite TV. Just 33 feet from Severinstrasse Underground Station, the Mercure Hotel Severinshof Köln City offers bright and spacious rooms, each with work desk and coffee/tea maker. WiFi access is available. A rich and varied breakfast buffet is provided at Mercure Severinshof Köln. The restaurant with terrace serves German and international dishes. The "RELAX - Food, Drinks and You Lounge" shows sports events on a large screen. The spa at the Mercure Severinshof offers a little sauna and any Fitness equipment. Severinstrasse Underground Station is just 2 stops from Lanxess Arena and 3 stops from KölnMesse Exhibition Center. Public underground parking under the hotel is accessible via "Kleine Spitzengasse".
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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The A/C is very bad.
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Room was comfortable, and cleaned regularly, large choice for breakfast, cooked breakfast was nice and hot, the location was towards the edge of the main city, but was conveniently located for the office, and local food establishments, right next to the tram station, safe underground parking Good points can also be an issue, in this case it was a little noisier on that side of the building
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excellent location, clean room, very friendly staff
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Clean rooms Friendly Staff Very good Bar For me every thing was OK
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It was expensive for the services they offered, the noise of the u bahn was so loud in the rooms, the shower was broked, we didn’t even have a cafe maschine and the cleaness of the room was not impecable as I expected it would be.
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Spanish speaking Receptionist Small room
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Great place and especially great location!!
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Nice room Parking price is high
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The staff was very friendly and professional My rate didn’t include breakfast so I paid for it, I think it was a little pricey
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Borderline Illegal and Indifferent Behaviour towards customers. If you want to double pay for your stay (1 time in booking.com and also 1 time again in the hotel) it is perfect. Seriously. Find something else. The staff tries to be polite but the management is seriously incompetent and cannot resolve a simple situation, because they simply dont care. Paid from booking.com and they asked again for money at the counter during checkin and checkout. Borderline Illegal and Indifferent Behaviour towards customers. If you want to double pay for your stay (1 time in booking.com and also 1 time again in the hotel) it is perfect. Seriously. Find something else. The staff tries to be polite but the management is seriously incompetent and cannot resolve a simple situation, because they simply dont care. Paid from booking.com and they asked again for money at the counter during checkin and checkout.
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The breakfast is excellent, has a variety of choice Room services is extremely bad, My room was not cleaned and tided up for 2 days. I have repeatedly asked the reception to remind them to clean my room. But the third night I came back from the show, the room was still the same, rubbish in the dusbin is full, no clean towel. I was forced to go to the reception to ask for towel and water. This destroyed the image of the hotel. Please pay attention to this ! Otherwise, this affect the whole hotel rating.
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The staff started to recognize me right away during my stay and went above most days having ice ready for my water needs and anytime I had a question - they were quick to provide assistance. The listing stated the room had Air Conditioning - and due to the weather being warm during our visit - the room was ALWAYS warm. The A/C in the room did little more than move the hot air around. So sleeping wasn't ideal. Also, the refrigerator in our room never actually cooled anything - it barely could keep things less than warm. Add in the sewer smell due to the warm weather and open sewer vent next to the toilet - I've had better experiences. This is first trip to Europe, so maybe this is common - just not what I was expecting.
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The location was a big advantage when the city center ant the main station are pretty close. A lot of different facilities in the near as well. The cleanliness was on point and the staff super friendly. The only disadvantage was that the rooms didin’t have shampoo or conditioner, everything else was good.
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The bed and pillows were really uncomfortable, We couldn’t sleep very well. The breakfast wasn’t really special, although the price was not cheap at all.
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The location didn’t feel safe, but it’s more about the city rather than the hotel itself.
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Close to city center and attractions
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The place was easy to reach The toilet was not very clean (was yellow in color)
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I didn't spent the night in the hotel because I had a flight at night so earlier check in was possible the stuff gave me one of the silent rooms and it was important for me, thanks for providing that. The access between the car park and the hotel was so good, even the doors open when you come nearby them, perfect when your hands are full :) It would be nice to have some shampoo and conditioner in the bathroom.
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Housekeeping was terrible. On two occasions we had no mugs to make tea, on one occasion. I had no tea. And I had to wash up mugs and wine glasses as they were not cleaned at room service
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Very good
