Best Western Plus Arrowhead Hotel

It was a nice stay

Wonderful stay, clean room, comfy bed and friendly staff. Hot breakfast was a plus!

The place was really outdated. We took the elevator upstairs to second floor. However the elvevator didnt work after then. There were cockroaches. The breakfast was out of a can.

Breakfast was good, hotel overall were cleaned & staff polite & professional.

Everything!!! Everything was perfect.

we were there for one night, the rooms are clean and quiet. the breakfast has options and the staff was nice and friendly.

The room was amazing. Pool was so relaxing. Definitely will be back

Everything was fine

The room was nice and clean with great AC.

It’s an older hotel. I think the AC was broken the hallways and lobby was stale air. We were only there for a night so we were comfortable enough but definitely wasn’t my favorite experience. Staff seemed kind enough though, and as long as you’re prepared for an older hotel with older amenities, then you’ll be good

Exceptional

This place is a complete money grab. Management attempted to keep my deposit by falsely claiming I was smoking in the room. On a previous stay, they also tried to charge me for “damaged” towels because I used them on the bathroom floor to prevent water from getting everywhere. If floor mats were provided, that wouldn’t have been necessary. Between the false accusations and constant attempts to charge guests for questionable reasons, I will never stay here again and would not recommend this property to others.

Clean friendly fast check in check out breakfast was pleasant Na

Clean, and very attentive staff. Would recommend.

Sadly, nothing. This was the most frustrating vacation... Their card machine didn't work. On top of the fact that $150 deposit is a ridiculous amount (especially for a broken down hotel), they then wanted $200 deposit in cash. (7 days later and I still haven't gotten my deposit back. They tried to tell me my card didn't work. I had just used it 15 min before I got there, at the gas station. I never experienced a more frustrating check in process. I couldn't believe they wouldn't even give me my money back for the room I reserved even though the deposit issue was due to their machine. I refused to lose my money so I said "we are figuring this out one way or another.".. finally they got their machine to work, we got into our room and it wasn't even fully cleaned. The location was not good. Pretty sketchy. If the price to stay there was 60 or 70 ok fine but for 140? No. My daughter was so bummed and she had been so excited for 2 weeks to go out of town. Such a bummer.

Locations Close to store the US 10 freeway It took about one hour to get checked in The terminal to run the credit card was not working I didn't like that they took copies of my drive license and credit card In one room the shower head was broken On the 2nd room the toilet was plugged

Locations Thins broken and nat clean

Hotel was good old fashion though needs upgrade. we were there for a soccer tournament and having breakfast was very convenient and really good. Guest above our room was making a lot of noise other than that. Very good!!

Additionally, every time I re-entered the property, my room key stopped working and had to be reprogrammed. Even though I kept the key in my backpack and away from my cell phone, as suggested by the staff, the problem continued. Another major concern was the extremely loud noise that started around 4:00 AM each morning, which significantly disrupted my sleep and overall experience.

Clean