Home2 Suites by Hilton Columbia Downtown

We stayed for 4 days with 4 children all ages 5 and under. We planned on staying at the hotel to relax but unfortunately they do not notify anyone that the heater in the pool was broke so it was freezing cold and we could not enjoy the pool at all. So frustrating so we went outside to sit by the fire since we were cold trying to get into the pool but that as well was broken. The staff never kept fresh hot coffee or hot water available even though its out to have. When you ask for coffee, they take forever to get it and the guy at the front desk told me to go to the bar on the other side attached hotel to get hot water even tho he could have walked into the kitchen right there but he was bothered by me asking while he was playing on his phone. The night we arrived we asked for a burner and they said they will get it but we have to provide our own pots and pans. They have a kitchen and no pots or pans? They also did not bring the burner after being asked several times. No trash can in our room. Lots of dirty diapers and no trash can.lastly, they never had breakfast out on time and one elevator of the 2 broken the entire time with football teams and softball teams staying. Took forever to get an elevator!

Dotti at the front desk was doing her best but she was getting very little help from the other workers and this place is a mess. The hotel has not been maintained and only one elevator was working, which meant it took forever to get upstairs and down. Parking is not included in the price and the breakfast is on styrofoam plates and pretty awful.

Only bad experience was there only being one elevator and a bunch of people hanging out in the parking lot on other people’s car

The room was great HOWEVER waiting for and hour and a half to get checked in wasn't good. The room was not ready at 3 or even shortly after - it was after 4:30 before we got into the room. Just don't understand folks that don't explain things

I didn't have any hot water in my shower, but other than that it was a nice stay

The stay is always the best when we come to town. Great area for walking. Quiet neighborhood. The staff is incredible. From the greetings of Eric ,Kaneshia and Destiny daily were enough to know that they are great workers and enjoy the job. They all went above and beyond for our daughter’s 11th birthday.

It was a great stay.

The hotel is located in the best area for walking around and only a block from USC campus. We parked at their free parking lot and walked everywhere we needed to go. Small breakfast buffet style in the morning was a great plus before hitting the road again.

The room as the bright spot of the stay, other than the bathroom being small and the shower surround rusty and needing attention. The hallways were hot and stuffy, the internet would not connect and front desk sent me next door to the other Hilton property to ask them for a code. The room door didn’t close properly and great effort was needed to make sure it closed - I noticed other doors were not fully closed either. Breakfast was not hot or well maintained. Overall,this property is not up to par with other Home2 buildings.

Staff ..no pool till the day I planned to leave

Check in staff were great. Friendly and efficient. The breakfast team was also great. Very accommodating to my late arrival which I very much appreciated. Couch in room had a tear in it. Not a big deal.

Overall, I enjoyed my stay at Home2 Suites. But I will say I don't travel much so It was disappointing to hear they didnt have any rooms available at check in time. I automatically thought they meant they overbooked and Id have to find somewhere else to stay but after contacting EXPEDIA and they contacted the property they informed me the room just wasn't clean yet. Maybe if they just said that instead of we dont have a room I wouldn't have gotten so frantic. Room was clean, I did have to pay additional parking fee per night, and the area is very safe with not much traffic .

Nice places! Will visit again soon.

Did not stay. Room was flithy and hotel seemed dangerous.

Clean rooms, friendly staff and within walking distances of everything.

The hotel was just a 10 minute walk from the concert hall. Its convenient for walking if you like walking. The city hall/government center is about a 10 minute walk. It's a whole Pavillion you can stroll. Lots of restaurants within a 10 minute drive.The staff was friendly and professional. I elected to checkin electronically in order to skip the line. However I still spent 40 minutes waiting in line to check in because it didnt work. Then my electronic key didnt work the entire time I was there. Thats one of the reasons I choose this hotel as a Hilton honors member. Its so much more convenient to not have to keep up with a room key. When my husband and I returned at night there was no parking. When we finally got ahold of hotel staff they informed us there was an overflow parking area. This was fine but that would have been nice to know before circling the lot 3 times. The breakfast was severely lacking. Far fewer options then the majority of other home2suites I've stayed at. Wasn't horrible but not at the standard I was accustomed to. Also someone's animal pooped on the exit ramp and it was there for at least 2 hrs. People had to try their best to avoid it.

Room was clean, smelled like fried foods or something. Breakfast was laughable

Big lobby Check in- confirmed room not ready till 9:30 pm, badly run Room- dirty and shabby top blankets very thin Breakfast poor nothing looked appetizing at all Price $277 for two queen room

Wish the pool was heated and the food menu had more choices but was a fun time. Staff were friendly

My buisness card not being charged My room not being available The lack of breakfast that was supposed to be included