Holiday Inn Express Columbus Airport - Easton by IHG

Room was clean staff was great,

But my main concern is that the managing staff treats guests without respect, even after the stay. Therefore, I cannot recommend staying at this hotel. I will avoid this hotel in the future.

Very close to the airport

Holiday Inn expresses have usually been decent this particular one the rooms smelled like mold floor have stains chipped paint on the doors this one needs to be brought up to modern standards. They’re gonna ask modern standard money than they should be giving a modern standard product. This one was below average.

Excellent

Very good

The air conditioner worked It was dirty, looks like a lot was broken and not addressed around the hotel, breakfast staff was rude and refused to refill food starting at 9am even though breakfast went until 10. It was not worth the money at all.

It was nice

Nothing They charged me not only through booking.com but on my credit card. I ran my credit card for the deposit and it was supposed to be 100. They charged my card for 678. When addressed, they reversed it but then charged my credit card AGAIN for the same cost that I paid on booking.com and now saying they don’t know why it was charged and they do not see it in their end. My credit card company informed me that the new charge was done by them and still pending so my credit card company cannot even reverse it until it’s no longer pending. Holiday Inn is claiming they did not do it even tho it says it came from them and is the same cost as booking.com and they don’t know what to tell me

We have stayed multiple times at this location convenient for our stay, spacious room Could be cleaner, doors never worked had to constantly get new key cards. Pool are not kept well.

The tables at dining room were all dirty,theelavator floor was dirty the whole stay no air in hallways

All services were very good!

Carpet stain in the room , lack of pool towels, pool towel bin was full of dirty towels. Overall room was clean.

Clean The bed in the room assigned was missing part the mattress was sitting on a thin spring that made noises everytime anyone moved. Spoke to the front desk who said just a bad bed they will have to get a new one

Location Floors dirty

Floors dirty

The hotels were real clean and the employees were so helpful when I needed anything

Underwhelming breakfast, depending on who you are and what you look like staff will act accordingly. Witnessed some people got better treatment and more info, while me personally it felt staff at the time was trying to get me checked in quickly. I had to come back and ask questions.

Very good

Super awesome bed, sheets and pillows. I would stay here again because of the bed. I’m serious. New fresh pillows and comforter.