Atelier Playa Mujeres - Adults Only - All Inclusive

The food was incredible, lots of activities during the day and evening (Silent Disco!). Beautiful pool and beach with food and drink service, spacious and comfortable rooms.

Everything

Tough to get restaurant reservations.

Cleanliness, restaurant options, friendly staff, chairs on beach, drinks, house keeping came twice a day! Shower was really nice, pool was nice, activities were awesome! Decor was nice, night time events Mattress was a little firm for our taste and would’ve liked more pillows. You can order them though! We didn’t like that we didn’t get free transportation even though we stayed 5 nights.

Great hotel - beautiful grounds, well kept. Excellent food options. Lots of entertainment Had one or two challenges booking spa or restaurants being told that things were full - but clearly had space.

Everything, rooms amazing, service outstanding I think you can improve in the food. A lot of very good meals, some not so good, good quality but not good flavor.

The service, attention to detail, and food at this property were amazing. I wasn't an Inspira guest, but I had a wonderful experience. I dined in almost all of the restaurants, experienced the beach, and both pools accessible to me. The way the staff waited on us was amazing. It was peaceful and serene at every corner. They shouldn't force the Inspira walkthroughs. Instead, consider extending check in. I waited about 20 minutes to check into my room, and I would have rathered spent that time learning about the property, the amenities, and Inspira. Also, since I booked through Booking.com and checked in on a Sunday, the staff did not have record of a payment from me. I'd fully paid in advance, but they called me Sunday night (in my room after checking in) to let me know they hadn't received payment. After chatting with Booking support and checking with my bank, I learned that my payment had in fact been processed. The next day, Cecilia (the manager) told me that everything had been resolved and the issue was that the payment could not process on Sundays. It was a little anxiety inducing for me, but I was grateful they figured it out. I would recommend avoiding that in the future.

You have to make reservations to restaurants although it’s all inclusive which I didnt like… what if i don’t want to decide if i am craving japanese or steak 3 days later…?

The hotel is in a beautiful location with lush vegetation. The ocean views are exquisite. I had one fabulous meal at Cilento. The service was friendly and efficient. But, one meal out of many made for a disappointing stay.

The facilities are great, so is the personnel. The issues with the sunbeds and dinner reservations made our stay much less enjoyable. The hotel was at its full capacity, so there were not enough good sunbeds for everyone. Probably there are enough sunbeds as such, but not that many of them are actually well placed, away from scorching sun or shadow. Therefore, people would wake up at 5am to reserve their sunbeds. Yes, at 5am while it’s still dark, the pool area is full of people reserving their sunbeds. If you’re late to this strange game, your day by the pool will not be very enjoyable. Bear in mind, the problem is so big that even the hotel staff working by the pool asked us to complain to the management about the sunbed situation as they are tired of solving constant disputes concerning sunbed “reservations” among the guests. Also, the hotel has no buffet and you need to reserve restaurants for dinner on the app. Some restaurants are much more popular than others. Many people stay awake past midnight to make the reservations. If you don’t stay awake past midnight and try to make your reservation at 5am when waking up to reserve the sunbed, very likely nothing is left or some places might still be left but only for 10pm. I don’t want to eat dinner at 10pm. Finally, they organize different workshops every day. Brilliant idea, the issue is that there is max 30spots for thousands of guests. As you can imagine, it causes daily frustration. Overall, I go to this type of hotels to enjoy eating and lying by the pool. Neither of these things went smoothly. I would come back, it is a great hotel, but not functioning properly during the high season. I highly recommend making changes.

The people ! Everyone was so kind.

The property is modern and spacious More activity in Lobby of building 3

Breakfast was just fine. A good variety but not anything special Service could have been better. Room had a slight moldy smell. Some staff kept ringing the bell despite the DND sign being on

I've never been to an all inclusive before, and this blew me away. The food is fantastic and the service is impeccable. Atelier is a great place to relax and recharge. N/A

Nothing

Property was well kept and clean! There was some banging noise at 7am that was possibly from construction.

Top notch food and service. Loved the swim out room. Beautiful beach and cabanas. Loved all of it

It is a fantastic and luxurious all inclusive! Great rooms and amenities. Beaches and pools are gorgeous. Spa is delightful and has a cool hydrotherapy experience. The staff is so unbelievably kind and helpful. We thought the food and drinks were absolutely incredible — it was really nice that they always asked about dietary needs/allergies and whether we were celebrating anything (we went for our honeymoon and they didn’t miss a chance to celebrate us). The check in process seemed a bit cumbersome / long after a day of travel, but we might have arrived at a busy time. A lot of construction was underway while we were there which was slightly inconvenient.

All of the amenities were great and the staff was friendly We had a couple of issues. We ordered room service once. I called to see when it was going to be delivered after my confirmation said 40 minutes. I called 30 minutes after the first 40 minutes had passed. When it was delivered the food was cold and we were missing a couple of items. The second issue, the hairdryer was broken. We had to call five times before somebody finally showed up to check and make sure it didn’t work and then finally somebody brought one that did.

Staff were courteous and helpful Clean and comfortable and well provisioned Was very expensive