Holiday Inn Express Hotel & Suites Council Bluffs - Conv Ctr by IHG

Very clean and spacious rooms. Staff was friendly and helpful.

Accommodations were clean and well stocked. Staff were friendly and helpful. Breakfast provided a tasty start to another day of traveling and sightseeing.

Very good

Served its purpose. Clean and safe

Great stop on our road trip! Good breakfast, clean rooms, comfortable beds and very close to the casinos!

Evening staff on 7/31 was less than helpful. Check in was fine. Back key access which was closest to the elevator to go up to room didn’t work. Walked all the way around to get in as my vehicle was already unloaded. Key card didn’t work at room 216. Go to get staff. She comes up with me after reprogramming cards. I attempt the door still doesn’t open she comes over and shoulder checks the door and it opens. Then to actually get the door to latch behind you, you have to slam it shut and put your weight into the door. The sink faucet wasn’t even tightened down so it could spin a 180 on the counter. Almost no water pressure in shower. Flushed the toilet and it proceeded to run water the entire rest of the time. The couch in the suite had dark stains all over it when we walked in. Decided to go to the pool for the kids. Sign saying it’s closed. Talk to staff and a kid went “potty”. Understandable. Staff says she’ll be down shortly to check the levels and it should be open in about 15-20 minutes. We hung out in the spa and around the pool for 45 minutes and she never came down. The lock on the bathroom at the pool also wouldn’t lock so wife had to hold it shut for my daughter. All in all I would find almost any other place to stay. Pancake machine at least worked in the morning which was cool.

Had to request a new room as it was damp and air conditioner vents had mold. Next room was better, but felt a little off after switching rooms. Breakfast selections were good. Pool and hot tub were nice.

Exceptional

We were very pleased with check-in. Loved the amenities and used the hot tub. The breakfast was a great surprise and offered and nice selection. We enjoyed everything about our stay right down to the comfortable pillows and bedding. We will definitely come back and visit

Dirty tub, impolite staff.

Breakfast was great. Staff was awesome at breakfast

Was clean and well maintained

nothing

It was very good. nothing

It was a very pleasant stay. Can't say enough about the friendly staff. The breakfast attendant was on top of it! She kept everything clean and well stocked. Will definitely be staying here again next year

Cindy and Hannah were fantastic. We had some special requests due to my wife’s asthma and they really came through!!!

Very clean, great breakfast!

Clean and good breakfast

All around the best of these types of hotels and I've stayed in most of them. The buffet breakfast was excellent.

Had to ask 3 times to get room cleaned and was finally done on day 6 of our trip.