Comfort Suites North Dallas

Everything was copesthetic That the wifi wouldn't connect to the fire stick

Like how close it was to roads and highways There were cockroaches in the room and overall was not super clean as expected.

Exceptional

Killed the biggest roach I have ever seen in our room. Breakfast was okay but could have used a few more things like some fruit, peanut butter for the waffles and maybe a different cereal other than corn flakes

Everything Nothing

Nada

Passable

- The room was about $150 cheaper for three nights than most other hotels - potentially suitable for construction workers traveling alone, not families - budget choice - decent selection of TV channels Con: - elevator flooring held down by masking tape - mold in bathroom - room fan very dusty - homeless people and bums in the parking lot - repairs were half finished as performed by an amateur - hotel staff parked their cars in the entryway for the entire shift - downstairs bathroom is not open for hotel guest only staff -

Exceptional

The online pictures presented clean well maintained rooms. The actual room was FILTHY! Hair was in the bed. Mold was in the shower. The carpet in the hallways was FILTHY. The room smelled wet and OLD! The air didn’t work very well and made the room humid! Three of us checked in the room for the night. There was 3 bath towels and one face towel in the room. When asked for more face towels, I was told I had to walked down the stairs from the forth floor to get more face towels because this was not a full service hotel. The elevator was out as well! Never again. The ONLY reason I didn’t leave is because we had been at the hospital all day~14 hours and had a two hour drive home

Too many homeless ppl

Passable

This hotel is in a very dangerous area with tons of homeless people walking through the parking lot. I was offered drugs by one of the homeless people within a few minutes of parking my truck. There are signs everywhere in the parking lot about it being in a high crime area and to hide and protect your valuables. For these reasons, I tried to cancel my reservation due to feeling unsafe in this area. I did not want my vehicle broken into or damaged while onsite at night nor did I want to deal with the homeless people and the very obvious drug use in the parking lot. Both Hotels.com and this hotel manager declined to partially or fully refund this reservation even after I voiced my concerns for the safety and wellbeing of my family. They do not care about your safety or wellbeing if you choose to stay here. I would have accepted a partial refund even if they chose to charge me for the first night plus a cancellation fee, but they charged me for four nights with no refund. I WOULD STRONGLY SUGGEST NEVER STAYING HERE UNLESS YOU DON’T CARE ABOUT YOUR SAFETY!!!!

Cheap price Bad location, shady people all around. Cops were present when I arrived.

The first Guy to check me in my first stay very rule told me he want a fresh $100 like all money

Dry caught fire and they didn’t move our room. The first room we had when first getting to hotel wasn’t cleaned it was dirty so they switched our room. The pool was broken for 2 days.

The pool was freezing. You are right by the interstate and can hear every car that passes. The smell of weed is all consuming and very overwhelming. Staff is very rude and needs to be trained in customer service. We booked room 300, a jacuzzi suite, it was missing the plug so we asked for a new plug. Instead they moved us to room 200, another jacuzzi suite, and that jacuzzi did not work at all. I don’t understand why they could not just give us a new plug for room 300. They told us maintenance doesn’t work on the weekends and we are out of luck. I asked for a small reimbursement and they said I could call choice hotels directly who then told us they can’t give refunds only the site can because it is privately owned. I would not recommend this hotel to ANYONE.

Exceptional

Location was hard to get to. Missed entrance by feet and had to circle around freeway service road again. Needs much better signage before you get to entrance.

Good location and clean and comfortable. Breakfast was good.