Embassy Suites by Hilton Dallas Park Central Area

Rooms well cleaned staff friendly and breakfast was excellent

I booked this hotel for a family trip to Dallas for the weekend. We have stayed at many Hilton hotels, thats all I book. Our families experience here was terrible. It started with the parking, the parking garage was not secured at all, no cameras and there was exposed, low hanging electrical wires and pipes that could cause issues if you werent avoiding those areas. Parking fee was charged for this. We get into the hotel and half of the elevators were not working so it took about 10-20 minutes to wait on the elevator each time. The toilet was not flushing. One of the reasons I booked this hotel was for the pool, we got there and the pool was closed. We then paid to go to a different pool somewhere else and when we got back to take showers. We had NO COLD WATER. The water was extremely hot, too hot to shower. We had dinner reservations that we had to cancel. We complained to the manager and staff. They sent maintenance who then tried to tell us that thats just how the city water is. So the whole city of Dallas has no cold water? He also tried to say that because its so hot outside the ground temperature is hot and heating the pipes and water. Excuse me? If the ground temperature is that hot, the population of Dallas would be dead because it would be over 200 degrees outside. Made absolutely no sense. We had to find another hotel that night. Highly unsatisfied with this rundown, dysfunctional hotel.

The staff was nice. The overall stay was great, and the rooms were clean, but I could not take advantage of the pool because it was in maintenance during my entire stay.

Nice and neat encironment, but their staff are unprofessional, rude, and naughty

This Embassy Suites is definitely past its prime, however, it is well maintained, and we thoroughly enjoyed our stay there. The staff was helpful, and the breakfast outstanding. This was a great bargain.

This property is not what I remember back 19 years ago. Family is rundown, rooms very poor maintained. Elevators and palling lot had a lot water in the floor. Staff very rude. Breakfast from 1-10, a 2. It is embarrassing the breakfast and the receptions, as I mentioned. It what I remember the Hilton quality. I would say, guests will be happier with no bfast or evening reception. Not staying here again.

The staff were top notch! The hotel is very old (outdated) it needs to be remolded entire face lift. Of course the reason I choose Embassy is because of the indoor pool 🏊‍♀️ and if course it is was closed.. I had an issue met with the manager said he would get back to me never did.

Clean and good

Skip it! Pool is ice cold, only open on the weekends, place reaked of wrrd everywhere u went. Staff were hateful and no help. Beds were horrible, ac didn't work, stays Thursday and Friday. Tried to get a different room for Friday sense the ac wasn't working and they refused, they were no where near full so I don't know why. Tried to just get a refund for the night at 930 am and again was refused. Said a manager would call me to discuss the issue and its now Tuesday and have not heard a word! I have lots to say about the whole place but lll just say I would not reccomend! I font very lav a bad review but the whole stay as absolutely horrible! Save your money

This entire experience was awesome! We really enjoyed it!

This is a top notch hotel. There is a guard at the gate. The vies are heavenly. Everything is safe and beautiful. The pool outside is amazing. The spa is a very relaxing place to get a massage. The food is out of this world with several restaurants available. I don’t think you can find a better hotel in Bali.

This Embassy Suites property has not been well maintained. The ceiling in the atrium has multiple leaks and our elevator was inoperable. Additionally, a new $20/day parking fee was not disclosed until I checked into the hotel. I consider this to be a dishonest business practice! I will not be returning to this property in the future!

Lo único que no me pareció fue que mi familia llegó 1 hora antes que yo al hotel y la reservación de las habitaciones estaban todas a mi nombre y no los dejaron ingresar a ellos a las habitaciones hasta que yo llegara. De resto todo súper bien !!

Superb

Luggage carts were tiny and long waits at the elevators. Parking situation not great and the toilet kept messing up.

Disappointing

Location, breakfast, very clean, had a small drip in bath ceiling, fixed in five minutes of asking, helpful staff

The room was nice and cozy, clean, and nice. Beds were comfy, staff was helpful and friendly. Nice hotel has underground parking which has the elevators can take you directly to your floor as long as you have a room key. Overall a good stay

The staff was helpful at night when I checked in, but the morning staff wasn't so nice and helpful My room had a mold and mildew smell. Given the type of work I do, I thought my mind was playing tricks on me. Nevertheless, I woke up the next morning and went to take a shower I found the mold I was smelling.

This place was way better than I expected. Super clean. Very accessible parking garage and one of the 4 elevators will for sure take you super close to your room. They have amazing amenities. 2 free alcoholic drinks and a snack bar!