La Quinta Inn & Suites by Wyndham Dallas Love Field

My husband 2.5 year old son and service dog booked this property as we were landing from being abroad, had tons of luggage and wanted a close hotel with a shuttle. We landed in Dallas around 10pm exhausted. My husband suggested we call the hotel to confirm shuttle times. At baggage claim for over 10 minutes I called the hotel & there was no answer. So we walked & it was a significant walk to the shuttle area with all of our luggage. After standing there about 5 minutes my husband finally got some one on the phone at the hotel & we were told there is no shuttle take an uber we will reimburse you. Another significant walk with all our luggage. Uber was a 15 minute way. Our child was melting down tired. We get to the hotel and the front desk woman demands a doctors note for the service animal. It’s against the law to ask for personal & specific medical records. It’s very late now and I’m arguing with the front desk woman over this. We are all tired we just want our room. She finally says well I wont charge you for your dog because of the shuttle but warned me to never show up at this property without proper paperwork. Also she would give cash for the uber excluding the tip but didn’t have any so I needed to ask the desk in the morning for it. The room was great and clean. We went to eat breakfast and I was told by staff I can’t have my service animal in the breakfast area. She was laying at my feet like she always does. I’ll never stay here again. Staff is rude and dismal.

My room was full of mildew. It was overwhelming. I complained and they moved me to another room with the same problem. The next day I complained again and they said they would clean the air conditioner. It made no effect so they moved me again. Next room was free from mold, but I developed new itchy bite marks on my abdomen and arms each morning.

The location of this property was great, especially if you have a car. The room was clean and comfortable. The pool was very cold, no hot tub.

No airport service was available.

The breakfast was great, clean room everyday, air conditioning was great, staff was always helpful and assisted me when needed. Carmen was the best housekeeper, she was excellent.

The staff was friendly and very helpful. The room was spacious and clean. Breakfast sausage, eggs, and coffee were mediocre but everything was full stocked and ready. I would stay again and would recommend the property for the value it provided at the price point.

Breakfast can be improved

There were no dog waste begs in any of the receptacles

the people form front desk was great very well mantain the propertly

My ONLY Issue was we booked this hotel Saturday to Sunday to utilize the shuttle to the airport. We signed up for shuttle. My husband went down to the lobby at 5 am with our 16 y/o daughter who was flying out to see family. Only to be told there is NO shuttle on the weekends they did provide an UBER to the airport but not one back for him. This should have been expressed at check in and while asking if we needed the shuttle services. If we had known this we would have chosen a different hotel!

Superb

Nothing The condition of the room was poor. Beat up woodwork and worn features. Dirty carpet, phones did not work, TV was malfunctioning. Overpriced for an apparent two start hotel. Never again!

Great stay

N/A

Very good

Very nice will be back in couple months

The room we booked was supposed to include a mini-fridge, but it was broken. The pool pictures are inaccurate and out of date. The hot tub has been filled in with concrete and is not usable.

Very good

We also noticed our room was already open when we checked in. In other words, the door was slightly ajar when we got up there which weirded me out.

This building should be condemned. The staff were not friendly. Landed on mars there. Dirty blood on floor in room. no AC in first room got moved