Country Inn & Suites by Radisson, Eagan, MN

We arrived late and found one parking spot quite a distance from entrance with no handicap parking available. Upon checking there were vehicles taking these spots that had no handicap plates or tags hanging. Reported to front desk and nothing was done. First room we were checked into had not been cleaned. Second room had something sprayed on the ceiling. Disappointed to say the least

Overall great

There was nothing unique. Our toilet did not work properly and a hanging rack was coming out of the wall. When reporting this they did not offer any solution. Just said it was sold out. Very disappointing

The worst part of the stay was the final morning. We woke up to two inches of standing water in the bathroom sink. Once the neighboring room began showering, that quickly went from two inches to overflowing. I would recommend that all stay away from this hotel until it is under new management and is fully renovated.

Our return trip to the airport was a disastrous nightmare. I booked a 7:15am shuttle (for a 9 am flight) with the front desk the night prior, which they later confirmed with a call to the room. My kid and I were ready to go in the lobby by 7:00am, but the shuttle just never arrived. After repeatedly asking for updates and emphasizing that we NEEDED to get to the airport, we were finally added to the 8:15am shuttle, leaving at 8:05. We were unable to get our bag checked on to our flight and had to sprint for our plane before the doors closed. We made it, but it was an understandably traumatic experience for my kid, and our luggage is floating out there somewhere to arrive much later. Kiddo is very worried about his Legos.

Perfect

The hotel was nice and the rate was good however I had to give 4 stars because the front entrance was covered in hornets nests and we told the front desk however we were there 3 days and they were all still there when we left and hornets everywhere. Hopefully they do something about them. Everything else was nice and affordable.

Where to begin! Microwave had no handle, not usable. Had to get a new key every am, kept checking us out. Ran out of breakfast on Sunday. Had more but not keeping up. Noise control, awful. Could hear all hall/other room noise. Room vibrated when people walked in hall. Elevator SO slow and squealed on stop every floor. Grounds looked neglected. Weedy. Parking lot had potholes. Had "swamp coolers" in breakfast room and lobby, so wondering about AC health. TV, microwave and fridge plugged into office type power strip (out in plain sight). Desk chair broken. We did not talk to staff about ALL the things, but those we did, they seemed very uninterested. Like the keys, "yeah, that happens all the time. Don't know why." We talked to another guest, same issue. He thought it was "just him" as we did. There are a TON of hotels in this area. My advice, choose a different one!

Clean room, however hot tube was down. Still currently is. Not the bet hotel but decent for the money.

We stayed at Country Inn & Suites in Eagan for 9 days this June for our daughter’s wedding, and this was our second stay here. We booked three rooms as well as the meeting room for a pre‑wedding event. The suites were spacious, clean, and very comfortable.The staff truly made our stay exceptional, Michael, Momin, and Sam were incredibly helpful and accommodating. Even the general manager, Pravesh, went above and beyond to make sure we had everything we needed.It genuinely felt like a second home for us in Minnesota. If I could give more than 5 stars, I would.

Staff was super friendly and helpful.

Pool and hot tub looked really dirty. Disappointing.

Location Your night clerk was very rude, we checked in at about 4 o’clock in the afternoon with the girl that was taking care of the front desk and she was very helpful, we were given our keys with no issues, then at 9:00 pm a guy came to our door and asked if the room we were in was occupied and we told him yes, then at 11:00 pm he called our room and asked who we were because he apparently didn’t know who was occupying the room, we were asleep at the time because we had to get up early in the morning to get on the road, he was very rude about it and didn’t even apologize for waking us up.

Check in was great, had to have one key card redone, breakfast and coffee was great. We only had 2 bath towels in the room. Had to get cups for coffee and bathroom, had enough coffee for only 1 person in the room with no cream or sugar packets. Asked for the shuttle for a ride to the airport the day I checked in, the day I needed to go to the airport first thing in the morning I was not on the list, so I ended up taking an Uber instead to the airport.

Not enough electrical outlets near the bed for electronic recharge. Carpet was “sticky”. The shower was cramped for as big as it was (handicap accessible) and the shower curtain did not go the full length of the shower so floor flooded and the caulking around the shower was moldy. One hot tub was down and a family of 11 children took up the whole pool. Breakfast was “ok” and although more than continental it wasn’t much more, hardly “Buffett” as they have listed and we chose to get breakfast at a cafe instead. The bed was hard and we felt every spring. Staff was friendly and main parts of hotel appeared clean.

Great customer service, very easy to check in and out. All staff was very helpfull.

Good place to stay

Food: eggs had cheese in it which is not great for lactose intolerant guests. Clean room and nearby dining options.

It was ok, front desk people were hard to locate at times but staff was friendly

Front staff wasn't available most of the time. I can't believe a national hotel chain would put there name on it when the property was so run down. We wouldn't never stay here again and would recommend others do the same. I'm requesting a refund.