Studio 6 Extended Stay Minneapolis Airport Eagan North MN

Nothing there were bugs and the room was filthy

o deposit returned staff rarely there in morning for hours

When I arrived at the location, I was informed that there were no clean rooms so I would not be able to check in. I asked why and I was informed that there had not been been a morning cleaning crew to prepare the rooms

When I arrived they turned me away even though I had a room booked Was not able to stay when I booked the room they turned me away

I paid for a room and never got it

I booked a room for my son. He spent $35 on an uber to get there. Sign on the door said 'get refund by calling third party for booking'. He had to find another hotel. Still awaiting a refund.

Next, the cleaning staff simply stopped showing up. Lastly, the Internet bill wasn't paid (at least that's what the staff member said) so it was shutoff. Eventually, it was turned back on; however none of the staff knew how to restart the whole system. Was left without internet for the last two days of my stay

Needs a better management

Don't book here it was a nightmare. Couldn't check in since they had no clean rooms available and for 2 weeks have been unable to contact the property. They took the money never checked me in and made it impossible to get a refund

They canceled my reservation. That I wasn't able to stay at the property

A bed to sleep to catch early flight Smell

They did not have a room for me. I expect a refund immediately

Good

Bad

The moment you enter the hotel, the entire place smells strongly of marijuana. The surrounding area looks unsafe and neglected, one of the elevators barely works, and even the main entrance was broken because someone had damaged it. The entire property feels chaotic, poorly maintained, and completely mismanaged. This place should not be operating in its current condition. It needs to be shut down, inspected, and placed under entirely new management. Because of their complete lack of preparation and professionalism, I had to find and book another hotel at the very last minute. Absolutely unacceptable.

Made a reservation and arrived at the hotel to check in, only to be told they had no rooms available. Even though was never able to check in or stay at the property, they still charged my card and have refused to issue a refund. I’ve called every day trying to get an update or resolve the issue, but my calls are either ignored or I’m hung up on. The lack of customer service and refusal to address the problem has been extremely frustrating.

Getting turned away at the front desk after driving 6 hours

Not much. I registered at the front desk and when I went to my room, somebody was already occupying that room. They gave me a different room which had a funky smell. They called me and said they needed to transfer me into a different room which is now the third room. Chipped paint, the floors could’ve been cleaner, the towels had stains. Not impressed!

No staff Overbooked rooms pet hair all over the place

I asked for a refund within minutes of checking in. Front desk was very accommodating and apologized profusely. I did appreciate them for trying to rectify the situation.