Citrus Hotel Eastbourne by Compass Hospitality

The location was perfect and we have stayed here before for two nights and last year our booking was cancelled as the hotel was being used for students..On our last stay which was a autunm/ winter stayed we were given a sea view room hench the reason we booked for another stay. The first room was poor and we asked to change which the staff managed to arrange.This wasn't easy due to the fact the hotel was almost full.The safe in the room we were moved to didn't work we asked for it to be looked at but nobody came even though it was written in the report book.We also had no kettle and hairdryer which were replaced.The hotel was occupied by 45 approx students who as being young / teenagers were noisy at night expected but in future I don't think it works with other paying guests.Either use it for students entirely or paying guests the two mixes don't work.

The room was a good size with a big bed clean with big windows The staff was friendly No cooked breakfast only toast and cereal yogurt The front door was locked up at 11pm and did not open up till 6am in the morning so if you was late getting back you would be locked out

Good

Good

Pleasant

Bad

Close to the beach Old lift

Location In need of refurbishment

Passable

Very good location, very close to the sea and tennis courts The hotel needs a lot of TLC, it looks tired and not very clean

Pleasant

Superb

space of family room, cost, proximity to beach old carpets, beds base old but mattress is comfortable, toilets needs updating

Location was exvellent, as we neefed it near the tennis and oposite beach but also at the quieter end of the sea front. Convenient parking close by. Room was very spacious, nice big bed and everything was nice and clean. Staff on reception were brilliant very helpful and obliging so a big thank you to them. A minor comment is that bathroom had no blinds, so got very hot un there due to direct sun pouring in so a bit uncomfortable in there but not a big issue. I still give them a 10/ 10 and will definitely stay there again next year and any other time we visit eastbourne which is quite frequently. Not a dislike but more a suggrstion for improving: Bathroom could do with a blind / curtain to keeo room cool as in very hot weather room got extremely hot. A mini icebox/ fridge in room would be fantastic.

Friendly, helpful staff. Spotlessly clean, comfy and right on the seafront. Incredibly inexpensive.⁷ Breakfast good but would llike fresh fruit rather than tinned. There was melon.

The location was great. Staff were friendly. Breakfast was excellent. I think the hotel has seen better days. Perhaps when it was a Best Western it was kept to a higher standard but things have certainly slipped since then. It's a bit tired and needs some TLC.

Exceptional

Nothing!. Room stank. Really dirty. Fixtures and fittings were patched up or had poor repairs made to them. paint on the walls was peeling off. Dirty carpet and holes in the curtains. My first room had dog s**t on the floor and on the skirting board in another part of the room. I was moved but my new puppy had already sniffed at the s**t and the next morning I had to rush him to the vets for an emergency appointment and now he's on x2 lots of medication. I was supposed to stay the second night but didn't want to risk it. I went back to the hotel on the Wednesday to flag all of this up and I was promised a call within 48 hours with a resolution. 96 hours later and still no phone call. PLEASE AVOID THIS HOTEL IF YOU HAVE A DOG.

The staff and the service