Aqua Travel Lodge

I believe the hotel or the staff are running some sort of scam. Be very careful!

They ripped me off! Stay away from those people

A bit noisy in the morning probably during check out...our room was near the frontdesk, maybe guest should observe proper silence.

staff all accommodating and good breakfast view

It is suitable for travelers looking for a basic and budget-friendly place to stay. Good for a basic stay, but there is room for improvement in cleanliness, guest service, and replenishment of essential amenities. The lodge provided basic toiletries such as tissue, toothbrush, and soap upon check-in, but these were only supplied on the first day despite our 4-night stay. The Wi-Fi connection was generally okay and reliable enough for basic use. The room itself was decent; however, we encountered a cockroach in the room on both the first and second days of our stay, which affected our overall experience. This accommodation is acceptable if you only need a simple place to sleep while exploring El Nido. However, if you are looking for a more comfortable or excellent accommodation experience, this may not be the best option. The lodge could improve by ensuring better room cleanliness and having staff be more accommodating with guests' basic needs, such as replenishing toiletries and providing drinking water when needed.

Bathrooms smell bad dog shit on ground out side front desk usless loud outside hotel never again Close 2 boat trips

Breakfast was included on 3rd floor overlooking the beach 2,000 peso deposit which they find some way of saying you damaged something so they can keep it. My bed sheet had a stain and they charged me 3,700 pesos for. The internal kept cutting out all the time. And the electric popped off and one one day.

I only stayed 1 night although I was in El Nido 8 nights. My ferry got cancelled and picked this hotel because it is 100 meters from ferry. So sorry I didn't stay all the nights there. Great location. Great price. Comfortable. Such a scenic breakfast. Other days were at Lolo Oyong guest house, this was much better and cheaper.

It’s very accessible to all restaurants in town proper. The staff are very accommodating and friendly.

Room too small and look cheap, old towels and linen AC not cold. Wet bathroom

The breakfast was decent, and the beach view while eating was probably the best part of our stay. The location is fairly convenient, although it is at the very end of the main town area. Unfortunately, the issues we experienced completely overshadowed the few positives. BEWARE!!!!! We booked an ocean view room here for our honeymoon and it turned into a complete nightmare. From day one (room 305), our toilet wouldn’t flush as soon as we checked in. Instead of starting our day, we had to wait for maintenance. That same night, the toilet broke AGAIN, and the shower was defective, the water was either freezing cold or scalding hot. Even after staff “fixed” it, we were left with lukewarm water and extremely low pressure. Day 2, we left our keys for repairs, came back, and the toilet was broken again. This repeated until our last day when we gave up. For our entire 3-day stay, we NEVER had a working toilet and were forced to use the lobby restroom, which was literally marked “OUT OF ORDER” lol. So we basically paid for an overpriced, plumbing-smelling storage room with a bed. After multiple follow-ups for compensation, they offered 300 PHP ($5 USD) per person, but it wasn’t even a refund. It was a discount toward booking a tour through them, meaning we’d have to give them MORE money. Insulting. We also couldn’t switch rooms because they were fully booked. When we pushed back, they offered only a 300 PHP refund for our tricycle ride to the airport. Then it got shady: we asked for a receipt/written confirmation and staff said the manager “won’t allow it.” They also refused to give the manager’s name or let us speak to them. The manager completely hid behind the front desk staff. Even laundry pricing was inconsistent: quoted 50 PHP/kg in the morning, then 100 PHP/kg later. If you value your trip and sanity, stay elsewhere. Imagine if something worse happened. This place shows exactly how they handle issues after they’ve taken your money. We wish we listened to the negative reviews. Sorry only goes so far.

The overall service, cleanliness of the room and also the staff

the Aqua was so clean and a great location nearby everything! The staff were very pleasant! We would recommend this hotel to anyone.

I think the property has sewage problem and we have to ask the staff to get rid of the smell upon going to the room. We had to open the window on the toilet or else it will accumulate smell throughout the room. The water in bathroom sink has very poor pressure. We barely cant wash out hands due to the water pressure. It wasn’t a pleasant stay.

Small room..

The staff is amazing and very helpful! Close to the water

The bathroom smells of sewage, but I'm not sure the Lodge can do anything about it without major construction.

The location and the view was superb Cockroaches, lack of cups.

Regarding the transportation service, you made money from this intermediation, we paid you, not the driver, when you make commitments, stick to them. We were misled by the hotel regarding the transfer vehicle we paid for. From the first day, we clearly agreed on a van with comfortable individual seats, and the hotel received photos of the exact vehicle type. At the time of payment, it was confirmed that the transfer would be the same or at least similar. Instead, we were given a much smaller van, barely fitting five adult men with their luggage. As a result, my friends and I endured a 5-hour transfer in extremely uncomfortable and exhausting conditions. In addition to this, the hotel conditions were disappointing: The toilet seat was very old and extremely dirty The breakfast was very poor and honestly better not offered at all The glasses at breakfast looked greasy and not properly cleaned, which raised serious hygiene concerns Overall, this was not what we paid for, and the experience made us feel deceived and uncomfortable. I do not recommend this hotel.

The location was great! near the docking area for the tours. It is near in restaurants. Their free breakfast was also great. There a little off when it comes the transportation. No proper communication for the van at first PPS-EN but above all they were great.