Red Lion Inn & Suites Elk Grove Village

It was a dirty room, sheets were not changed. They reduced the rate by $47. dollars, but we did not feel that was enough and they did not give us another room.

So many reviews about this property.. I thought it was ok.. We got what we needed from it.. room was clean staff was helpful

The Front Desk Staff were friendly and welcoming. The location was perfect for a short stay before heading to the O'Hare Airport.

Great staff

Near the airport and some local shops There was hair all over the bed , and the duvet has more hair and carpet stinks terrible, no hair dryer. Breakfast was also not good.

We were grateful to be able to get a room here when Chicago canceled hundreds of flights. By the time we got there, they were turning people away. Our room was appropriately clean. I believe our sheets had been changed, and the towels were clean. The toilet didn’t work very well, and the breakfast was quite minimal and they were out of many things. I do want to say in their defense, though that their hotel was suddenly inundated with guests because of the airport shut down. I believe that’s why some people felt they got rooms that hadn’t even been cleaned.

staff was very nice. kind of gross in some stuff like they had used paper towels in a drawer. and some stains on the laundry.

Bed skirt quilt It’s dirty room drawer is dirty

Convienent to O'Hare airport and being able to leave your car parked there.

There was no airport shuttle

Staff was kind of rude but efficient. The room had clean sheets but all the surfaces were sticky. The entire room smelled horrible. I think it was some kind of cleaner. The bathroom stank of cigarettes even though I had specifically selected a Non-smoking room. There was a disgusting brownish film on the toilet seat. The lights in the bathroom were on a motion sensor and kept turning off when I was in the shower. I had no options and so had to book this room. I would have preferred sleeping at the airport. Did not try breakfast or the shuttle. I checked in at 10pm and checked out at 5:30am the following day as I couldn't take the smell in my room. It kind of smelled like lysol was being used to cover up BO and cigarette smoke.

Location It wasn’t properly cleaned. There was trash in the drawers left from previous guest

I was not pleased by any means! Will not return The room was absolutely disgusting. The bottom of the sheets were filthy. The shower stunk Not to mention the breakfast really shouldn't even be on there. You have pancakes, bagels, and cereal that's it! Most certainly not a "breakfast" And then the hallways smells like straight up bleach!

The bed, sheets and blankets were comfortable. The bathroom was very clean and updated. Continental breakfast in the morning. The room needs updating. Feels old. While the mattress is comfortable, the beds were on an aluminum box frame that made a loud noise if your feet hit it. Lobby and elevators were not clean and smelled like cigarette smoke.

Dirty rooms, hard to find, staff not friendly

Passable

Passable

Great price and near a lot of things to do

Clean rooms

No Kleenex-- towels were like paper tissue-- sheets were worn and old and thin-- carpet dirty--no grab bar in shower