Four Points by Sheraton Mt Prospect O'Hare

The staff was very friendly and helpful, but the facility could use some TLC. Landscaping needed to be maintained and weeded. The room was clean and stocked but the carpet could use a good shampoo or replacement. The A/C was way too cold and the thermostat didn't seem to work. We had to turn the A/C completely off. The facility overall was okay but could use some extra effort in cleaning. I didn't like that breakfast was a la carte, so we went elsewhere to eat. Not a lot of options nearby for dining out.

Stayed one night 🌙 breakfast eassffd HD breakfast wascw tee it

Nice place wish there were microwaves in the rooms

Nothing. I will never stay there again. My room smelled like a sewer. There was overflowing trash all over the hotel. The free coffee in the lobby is always empty and never gets replaced. There are weeds all over the entrance. How can Sheraton Bonvoy allow this to go on? See above!!!

Our air conditioning was broken, the staff was inattentive and didn't seem like they cared too much about us.

Disappointing

Clean, friendly, close to airport. No frills but good value

The TV didn't work it turned on but none of the channels were working. My autistic daughter has to sleep with the TV on and she couldn't really sleep because there wasn't one. They told me they were going to come fix it and they never did.

Superb

Passable

It was clean. A little out of the way though.

Very good

When I asked for a room change, that did not happen. When I chose to leave early, they never bothered to work with me to either refund or give me Bonvoy points. Terrible experience..

Booked wrong date tried to cancel and refund or at least let me change the date and they wouldn’t do either

The desk lamp was missing a bulb, but the staff put in a new bulb while we were out. The tv did not work, so that was disappointing. The sidewalk ramp to the handicap parking was broken/uneven and quite a steep transition, and my wheelchair had some difficulty going up and down, could be very dangerous for others, fortunately my wheelchair has anti-roll bars. The pool was out of order, and there looked like there was a lift so that was good, but didn't have the opportunity to check it out. Did not try the breakfast or bar, thankfully the airport shuttle was free, and that was the main reason why we chose this hotel also the fact that it was a Sheraton brand, I had higher expectations, but won't be coming back :(

Just a quick overnight to catch flight in morning. Shuttle driver was awesome, helpful and we had a great conversation. Would stay again

First room smelled lile hookah smoke very bad. Had to request new room. Primary room had hair from previous guests everywhere and didnt feel very clean. Hotel staff was also rude at certain shifts and very difficult im reviewing our breakfast options.

The room was clean the staff was rude you have to pay for your breakfast pool was out of order

Spacious room Good location The lady at check in was not very professional Out of order pool area Smelly hallway Damaged furniture Non working television in initial room Lack exceptional cleanliness

Good location The lady at check in was not very professional Out of order pool area Smelly hallway Damaged furniture Non working television in initial room Lack exceptional cleanliness