Express Inn & Suites

It was a bed to sleep in, close to some good local food options.

The room was clean and sanitize. Something different about this hotel is not having someone at the front desk for requests. I had to call the manager each time I needed something, which they were prompt to answer the call.

In the place.I feel anyone should have to call and request any of these things.I give them a 0 out of10

We reserved a one night stay and was charged not only the wrong amount but we were charged for three separate transactions. We called three times to have the manager refund our money and they did not do as promised. We had to report fraud to our bank and have the bank correct and reverse these fraudulent transactions. Not happy.

never stay again -got cc statement added 4 charges $460 total ? disputed now

The phone number on website was never answered. At property the office was closed and locked and there was a handwritten sign w a different number for customer service. It felt disjointed. Room ‘upgrade’was an ageing facility with zero amenities. There are people living permanently in several rooms.

This place is ok. There aren't any amenities so if you're looking for a place just to sleep, this is it. The staff is very nice, beds are comfortable and the rooms are big! Yet, there are things out of their control that make it not so nice: train noise, drag racing on the street at night, and the neighborhood homeless. This place is in the older part of Eugene and you don't mind some of these things, it's still a good place. As stated previously, the staff was really nice and if you ask for anything, they are more than willing to accommodate you.

George in the lobby was very cordial. The room smelled really bad and we still smell it 2 days later on our clothes. We left the fan on all night to try to lessen the smell, it didn’t help. Parking was easy and felt safe. Volume on tv would not adjust so we had to stuff a jacket up against the speaker to tone it down.

I understand the nature of low cost budget hotels, so I don't have unrealistic expectations, but this hotel is not good and I would not recommend staying here. First the positives: staff was very friendly and helpful; room was clean; good water pressure in the shower. Now the negatives: no light above sink in bathroom area; homeless encampment across the street which prevented me from walking anywhere from hotel; several vehicles in parking lot that were in a state of disrepair: and finally, the mattress was the worst mattress I've ever slept on. It was so hard, it was like sleeping on the floor. Hotel should invest in better mattresses or mattress covers so that it is a little softer. It was so hard and uncomfortable that I literally could only sleep for a couple of hours each night.

When we arrived, they did not show our reservation that we had made through Hotels.com. But they did have a room and were going to honor our hotel room at $71.20 which they gave me a hand receipt for. When they ran my card I was charged $110.00. I reached out and they said it would be changed. It never was. I gave up trying to fix this as they are never in the office. I believe this is more of a live in motel and do not recommend. We were there to sleep and check out by 2am for a flight. We didn't need much. The room smelled, but was clean. I was just really disappointed in the service and that they didn't honor our true reservation.

Convenient location and spacious clean rooms. Nothing

Very clean and how nice the staff were to me. Nothing at all.

The room was decent. There’s no amenities like coffee or anything. The only complaint I have is the fact that the office isn’t open when you go to check in. They have sign on the door with a number to call if you are staying there. The person did answer right away and someone came down a few minutes later. It was just a little annoying after a long day of traveling.

Upon arrival at 5 p.m., no one was present at the office for check-in; I had to wait 15 minutes for staff to show up. Further, the parking lot was being re-tarred, so I was not allowed to park on hotel grounds. Also, this area is rife with hobos, so walking around at night can be dodgy.

Parking was convenient. Neighborhood was sketchy. Addicts asleep on sidewalks. Room was clean but musty smelling. Staff was friendly. Conveniently located to several food options.

After checkout the next day, I again checked my bank account and the $100 deposit was still showing pending. I was traveling and became rather busy for several days, so I didn't check my account again until four days later after checkout. My $100 deposit was no longer pending. The deposit had been deducted from my account. It was deducted from my account three days after my checkout. I called the Express Inn for four days before someone answered my call. They don't have the ability to leave a message? When I spoke to the manager about my deposit, initially she said the charge wasn't a deposit, it was a charge an additional nights stay. I explained to her that I did not stay for an additional night. She said she would have to look into the transaction, but her computer was down. Though she said she would call me back as soon as her computer came back up line, she never called me back. Three days later I called her again. This time she said she returned the $100 deposit. 14 days later, three more phone calls, one to my bank, I haven't received the $100 deposit.

Staff is rude, beds harder than the floor, wholes in the walls. They double charged my card and refuse to communicate with me.

Great location. The parking lot was being worked on but that couldn’t be avoided.

Great location. Staff was friendly and helpful. Definitely recommend.

Express Inn is a good choice for a reasonable price to stay in central Eugene. Its not fancy or deluxe, but fine for a quiet and comfortable night. Staff are very friendly and helpful.