Super 8 by Wyndham Eureka Springs

We were a upset that the pool area was closed. Such a shame because its a beautiful area!

Since I had gone to the trouble of checking that things would be as needed, I was disappointed that they did not seem to make the effort. It didn't appear that the hotel was full at all. I think I was most upset that we were not informed when making the reservations and that they continue to use the photo of the pool in their adds. I would not recommend this hotel.

The pool was not open. The night staff when we checked in was rude. The washer and dryer were not working.

The breakfast was the best part of the stay. All of the hot food was tasty. The pool and hot tub was closed. The exterior of the property needs maintenance (painting, weeds cut down under outside steps, rust in the chrome areas of the bathroom. The bathroom hand towels were badly stained. The AC in the room was exceptionally loud with vibrating louvers made it hard to go to sleep. The motel is very overpriced for what it delivers. It feels more like a $70 night instead of $150 night. This property appears to lack any pride or integrity. You're not warned about the pool/hot tub closure when booking. It's not until you see the signs on the hotel check-in lobby entrance (with misspellings). It states temporary closure and it has been closed for a very long time. Lastly, there's no one available in the lobby late in the evening to take care of issues when you have one. Whether it is or not, it feels like avoidance.

The breakfast, although small, was pretty good. I had to wait forever for someone to come to the front desk. He did not tell me anything about breakfast times or any info about the hotel. Both the pool and hot tub were down for maintenance which was the main reason I booked the hotel. Also one of the beds in the room was broken. If you sat on one side the other ends would rise up and it was super shaky.

Breakfast was great. Thanks to Reyna No pool, no hot tub, no elevator, no washer or dryer, no phones, no movie nights. Not happy.

Exceptional

The property did not have the swimming pool available, nor the hot tub....the staff was very good though at the front desk.

We had a hot breakfast. Plenty of food, and the woman who prepared breakfast was very kind, helpful, and upbeat. We liked her very much. When we arrived a young couple behind the counter asked me to write down my credit card number and CVV number since the Internet was down. I wasn't comfortable with that, but I showed my confirmation email that both rooms were paid for. After asking to speak to the owner, the female told us the owner wasn't answering the phone, and after continued refusal to show them my card, she gave us our keys. Later that day, the male asked for my card again because my card had been denied. I told him I hadn't paid there but through Booking.com. He still said there was a problem, but he could fix it by giving my card a refund and then recharging my card. I didn't understand but gave him the card so he could. He did something with it. Then, after I asked for it, he gave me a receipt for the new amount. Nervous about this, I called my credit card company and I discovered he hadn't refunded or recharged anything, and the charge from Booking.com went through and was just fine. She suggested, since he now had my credit card and CVV # to freeze my account, which I did. This really is the only reason I would not stay here again. Well, also the fact that he told us the pool & hottub haven't worked since the new owners took over. They really shouldn't advertise that they have it, but that wasn't as big of a deal to me as my credit card. Could have all been a misunderstanding, but something just didn't feel right.

We requested joining rooms when we made our reservations as we had a small child with us that didn't happen they had rented the joining room to ours to someone else .. The pool and hottub was down the entire stay . Our TV didnt work and our shower head was broken .. you could see outside under our door .. Every morning the breakfast lady was on her phone and we had to continuously ask for food breakfast is from 7 to 10 am we was in the lobby by 8:30am. The manager was not friendly and lied to us about the pool . Definitely will NOT go back .

It is a nice property with an elevator. It needs some updating

Very poor

Pleasant

The pool was out of order and my kids were really looking forward to it. I asked for a discount because of it and was told since I booked it through a 3rd party they would have to talk to a manager. I still haven't heard from them. With all the other rooms available with better views we got one facing the main road.

Worst than ever it is not a hotel is a motel compare to hotels. It wasn’t clean the pool was closed and breakfast was very very bad. No cheese and honey, also no boiled eggs at all not even any kind of jams . The personnel was not good at all. The price was too high for such a place.

Location Very run down. Pool & hot tub were not working. Ceiling was literally falling on the bed. Brown recluse spider in the room. Smelled musty. Breakfast was mediocre at best.

N/A

Superb

Love staying here because the rooms are comfortable, the staff is nice, and the breakfast is amazing! Just wish the hot tub and the pool was ever open. At least the pool atrium is cool to just hangout in.

Superb