Residence Inn By Marriott Fairfax Merrifield

I was nice customer service is good

I stayed here for more than two weeks, so my review is based on an extended stay rather than a single visit. Unfortunately, the experience was consistently disappointing. The property is very run down, and many amenities either didn’t work or were poorly maintained. The BBQ was broken, the spa was out of service, and overall the property felt neglected. The guest rooms are outdated and in need of significant renovation. The biggest issue, however, was the customer service. The front desk staff frequently acted as though guests were an inconvenience. Simple requests—such as asking for extra towels or a bar of soap—were often met with eye rolls or an attitude that made you feel like you were bothering them. Families with children seemed to be treated more as an irritation than valued guests. Breakfast was also disappointing, with portions and items being unnecessarily limited. I was especially disappointed with the management. Both Jack, the Operations Manager, and Andrea, the Manager, were consistently dismissive, condescending, and unwilling to help resolve concerns. As a Marriott Bonvoy loyal member who stays at Marriott properties regularly, this was by far one of the most disappointing experiences I’ve had. Rather than the quality I’ve come to expect from the Marriott brand, this property felt more like a neglected budget motel. I genuinely wish I could leave a more positive review, but bas

Exceptional

Loved the courtyard! N/A

This Marriott property is a bit dated but management has done a good job of maintaining rooms in great working condition. The staff is professional, courteous and friendly. We were on a trip to see grandchildren. We will be back in September. Proximity to Mosaic is a definite plus for us.

Superb

Superb

If you need a longer stay, this is a good option.

The breakfast was very good

Staff was very friendly. Felt like we were out but yet was very convenient to food and shopping. Parking was easy and safe

The entire hotel is a superb experience of relaxation. Staff is very courteous. Checking in and checking out were swift. Rooms were spacious and kept clean. Breakfast was very good when I went down - especially the cage free scrambled eggs.

No hot water for showers it got lukewarm at best and even that was not long lasting.

Staff was excellent!

We loved everything about the room! The room was clean. The staff was pleasant, friendly and listened to everything I said, and their responses were just what I want to hear. The location was just where I wanted it to be. The parking lot was confusing with the new pay for parking signs and where to park. We paid for our parking and they’ve never checked the cars and we could’ve parked for free. The parking was on our stay at the Radisson.

food and staff were excellent. desk receptionist Daniela Tede was especially friendly, informative and helpful. Disappointed that pool and barbeque were not open/working.

Bad

Outdated, but still a great room

It awesome. Friendly full breakfast had a kitchenette and it would worth the cost

Yes plenty of food

Bad