Hampton Inn & Suites Flagstaff East

no longer worked.

Great stay.

Bad

The hotel was excellent and the room was very big and clean 10 out of 10 was traveling from east coast to west coast great stay would highly recommend staying there

Very clean hotel. Easy access to I40 and Hwy 89. Also a good pizza restaurant across the parking lot

Exceptional

Hi. I have reached out to no response. We booked the hotel and when we showed up and were told there was no availability. We had to scramble to find another hotel. The hotel has not refunded the payment of over $300. Hotels.com has said the hotel manager has to issue the refund. There has been lots of time wasted on this experience that should have been easy. After years of using hotels.com we will no longer book through a third party.

The breakfast was great. The room was super clean and roomy really nice place. Great location felt safe the whole time. The room was ridiculously expensive

Location Toilet was difficult to flush, Called maintenance. Check in is very slow due to understaffing at busy time.

The room was next to the door that goes to the outside, that door slams so hard and loud that it rattles the entire guest room. People in and out all night, kids yelling down the hall as they enter the building.

If you book online through a third party it does not state that the rooms are pet friendly and if you are allergic to any animals the hotel staff CANNOT GUARANTEE the next room they give you has had an animal that stayed in the room. That would’ve been great to know before I booked the stay. I asked if they had a room that isn’t pet friendly and they said no. The staff were not very accommodating nor was the manager on duty. The room stunk like animal fece and when we went to pick our pillow up that we forgot in the room they were cleaning the room and spraying a lot of fragrance to mask the smell. They will not give a refund and they also charge for parking.

Clean everything worked as it should Nothing everything was great

Front desk night shift attendant Angel (female) was accommodating, patient young professional. Sarah the morning attendant was an equally pleasant, helpful young professional.

Exceptional

Arrived at 2pm and room was not ready but it would be ready no later than 3pm. Grabbed lunch and arrived back to hotel at 3:30pm and room was still not ready. Finally checked into room shortly before 4pm - 2 hours AFTER I was told room would be available. I was told room wasn’t ready because hotel was short staffed with cleaning the rooms. I love how the hotel inefficiently schedules their staff for how busy the weekend will be and that’s the excuse to make up for it. So their inability to properly run their hotel is my problem? I’ll definitely stay elsewhere whenever I’m in flagstaff next.

Clean spacious room

Omelettes were much better than scrambled eggs. Waffles are always a hit! We checked in Thurs night & checked out Monday. Our room was not cleaned during our stay. I did have the do not disturb type sign out one day & forgot to remove it. Another day it was out until after breakfast.

Great

I always enjoy my stay at the Hampton Inn. Specifically, when heading to Flagstaff, this is my preferred place to stay. Always very clean, has a great staff, and the continental breakfast is fantastic. Also a great location.

Clean room, great staff, and great location