Sonesta ES Suites Flagstaff

No hot water. I called a maintenance person to, no response whatsoever

We were very happy with everything other than our initial contact at check-in which management handled really well. Thanks!

Bed was comfortable. Every thing was clean. Out doors were nice with picnic tables and BBQ area for a family. Pool was nice. Breakfast was really good because the allergens were clearly marked.

The property is very rough; threadbare, stained, shabby. Furniture in our room was really disgusting. But the bed was clean and comfortable.

The suite was very comfortable.

The room we stayed in, badly needed some updating. The paint on the walls was peeling off and the carpet was dirty and very worn out. The sofa was awful and not comfortable at all. The one bright spot was the bed. The pool and hot tub was dirty and looked like it hadn't been cleaned in weeks. The hot tub was the same temperature as the pool. The breakfast was okay. The eggs were your typical imitation eggs. Not very good. The rest of the buffet was good.

I actually canceled a hotel in Flagstaff because the pool was under renovation. We had our granddaughter with us and wanted her to be able to swim, that is why I booked at Sonesta. Unfortunately the pool was not as clean as I would have hoped for. They had 2 lounge chairs that couldn't be used because the seat part was broken. In hind site I should have keep my original hotel because we didn't use this pool. The pool had trees around it, so the bottom on the pool looked like an accumulation of leaves.

It was quiet The place was outdated needs to be updated

It was very close to Foxglenn park where my daughter was playing softball. I loved how spacious it was and enjoyed having a mini apartment for the weekend. The couch had absolutely no cushion at all. The cover over it makes it look comfortable then you sit on it and it’s hard. Also for me the tv was so far away from the bed. Either move it to the middle of the room or a bigger tv.

There was a cockroach in my room

Staff told me in the beginning that they only clean once a week, that I had to take out trash to dumpster and clean myself.just had a bad experience never staying there again

The room was not very clean.

ONLY THE KITCHEN AND THE BED… NOTHING ELSE. The rooms where we were located the lighting was horrible there was not light to se and we almost tripped over the cement due to the lighting . The rooms were dirty full with hair, the pool was very dirty as well, and the fact the we have to pay for parking for me was definitely a red flag.

This hotel has huge potential! My wife and I went here for our honeymoon and we stayed a full week. The staff were amazing. (Shout out my boy mason) Breakfast was great and the location was phenomenal. I really love the community environment it gave off. There was a basketball court, pool and hot tub! There was a lot of things to do on their property! Short drive into town had such amazing restaurants and things to do locally! Now, I rarely leave a review but what really rub me the wrong way was the $5 a day you have to pay for parking. No where does it say when you book the place that you have to pay for parking. No one even told me on property ethier. I’m thankful that I read it in their welcome brochure because that’s how I found out. Then, I ask the front desk and they confirmed that it was true. Very shady honestly. I don’t mind paying but atleast give me the option to decided if I want to book the hotel with that in mind. Also, our sheets were dirty and had dirt stains on them. There was also a hand towel left in the middle of the hallway for our entire week there. Kinda gross honestly. This place has huge potential but definitely needs to be maintain a lot better. Limited items in the kitchenette which doesn’t bother me at all but what kinda throws me off is that it looked like they bought a complete set for their kitchen items and just divided up between the rooms on the same floor because I use one of their containers to store food and the lid was mismatch and didn’t fit the container. ??

Awesome room

There were changes on my room that I did not make. I caught it when I asked for the receipt for our stay. Also the sheets were not clean in our room

Rooms were clean and comfy. Outside areas could use a little attention. Leaves/dirt. Piled up in corners. High touch surface areas could use a good cleaning. Breakfast was fine.

Fixtures needed attention, shower faucet, bedroom door, dishwasher detergent flap, coffee maker lid.

The property is ok, but not worth the $$$ $200.00 a night for this ? Nope. Breakfast was nasty. Coffee undrinkable. Lower the price or make this place a better stay. Dirty rugs, nasty windows tracks, couldn’t even open the window to catch some fresh air. Breakfast was bad, quality of food below average. No even a fruit offered.

The breakfast The property was really dated and the lights were out in the hallway. I had to use a flashlight to walk upstairs and find my room. Looked like a cat used the couch as a scratching post. People smoking outside our door made our room smell like cigarettes. The popcorn ceiling was turning brown near the ac vent