B&B Santa Maria del Fiore

I loved the location. Perfectly balanced between the tourist area and the rest of the city

Exceptional

We got an unexpected but very much welcome upgrade! The staff were amazing in how they welcomed us and made us feel right at home! The space had all we needed and more from a pool, to comfy beds and even a steam and sauna. The staff were also more than willing to recommend restaurants and activities for us to do. I will definitely be back again some day! Thank you! Nothing, everything met my expectations.

Amazing customer service from each of staff from all departments

Superb

Easy place to stay for a night just outside the city center. Delicious breakfast. Strong air conditioning. Comfortable beds. Good value.

The location was excellent (20min walk from the Cathedral). The staff very helpful and attentive, so nice. Rooms were 20/20. The breakfast was delicious. They even offer sercies such as massages and spa They don't have elevator nor help for the luggage (we didn't know that). Is one floor. The laundry room was around the corner (same place you do check in) and they have only one washer for both properties, So it is very difficult to catch the washer machine available.

Good

Fantastic property located in an exceptional location within Florence. The staff were so friendly and we had an amazing stay!

It was very clean and tidy. Complimentary breakfast was a bonus. The bathroom light was flickering and they fixed it immediately. All in all an ok place to be for 3 nights. We booked a standard room but didn't realise how small it would be. Not much space to unpack. A bit further away from the old town than expected. It took a bit to find where to pick the key up from. We did have fun finding the laundry, it was in the other building.

Great location, friendly and accommodating staff. We had to walk to a different location to register and get access to our room.

Location, cleanliness. -

Have to check in and out at another location. Have to pay to use the facilities such as the pool at the place you check in at.

Having breakfast in little kitchen 2 steps away from the room is really nice

Location is good Walking distance to historical attractions (some 25 min walk) We recently arrived as a family of three and were very disappointed with our overall experience. Firstly, the room decoration was significantly different than what is advertised. It felt more like a converted apartment than a properly designed hotel room. The check-in process was inconvenient and poorly managed. Reception is located in a separate building approximately 150 meters away—this was the only detail communicated in advance (which I received via Booking.com private message after the completion of the reservation). No assistance was offered for luggage, requiring us to carry everything ourselves to the residence. Additionally, there were ongoing roadworks directly across the street. This made the transportation of our luggage not easy and even walking in the area quite unpleasant. Upon arrival, we were further surprised to learn that the elevator is not available for hotel guests, which made accessing the room with luggages even more difficult. None of these details were disclosed in the booking confirmation, reflecting a clear lack of transparency and professionalism. To make matters worse, upon entering the room, we discovered that the air conditioning was not functioning. After reporting this to reception, a representative was sent (not even a technician); however, he spent nearly 30 minutes on the phone talking to a remote technician without resolving the issue. Communication was also challenging, as he did not speak English. Eventually, he managed to switch the unit on after almost 20 minutes of trials , but it functioned only as a noisy fan (the compressor was clearly not working) the he run away very quickly as if he wanted to get rid of this task… later the A/C (working only as a noisy fan) shut off again within less than 30 minutes. Given these issues, I requested to have the chance to cancel the reservation of the the next two day due to dissatisfaction.

Superb