Fairfield Inn & Suites by Marriott Florence I-20

Staff was very welcoming and accommodating. Breakfast was good. Air-conditioning was on perfect amount of temperature.

Exceptional

I have stayed here a few times and it’s always nice place to stay all around. Will continue to make this my go to hotel in Florence.

I was very disappointed with my stay. The staff seemed more interested in their phones than assisting guests, which made the service feel inattentive and unprofessional. The room was not clean upon arrival, with hair visible in multiple areas. It also had a strong musty odor that made the room feel unpleasant. To make matters worse, the complimentary breakfast was disappointing, with poor quality food and limited appeal. Overall, the cleanliness, service, and breakfast fell well below expectations, and I would not choose to stay here again.

Very good

Everything about this hotel was wonderful. If you’re driving down I-95 and need a room to stay at. Book this hotel.

Staff was very friendly and reliable. N/A

Upon check in i was informed I had no reservation. Staff said since it was a 3rd party booking they could not help resolve the issue. I asked if they could contact booking.com and they said that they could not. U get the impression if there is a 3rd party booking they treat you like a 3rd class citizen. No attempt by staff to help resolve the problem. That's not good customer relations. I would think 3rd party bookings would be significant in booking rooms for them.²

Everything was excellent

U changed me $160 and on check out gave me $114 rate. Something smells

Breakfast was good but disappointed that there were no bananas or berries. Lack of fresh fruit - no bananas or berries and coffee not very hot. Air conditioning was noisy. No body cream in bathroom

The location was perfect for what we needed The AC unit in the room was a bit loud but it worked

Lack of fresh fruit - no bananas or berries and coffee not very hot. Air conditioning was noisy. No body cream in bathroom

Staff were very nice. Breakfast was good. Didn't like paying for parking.

Clean rooms, very friendly staff... great experience over all.

Very clean and safe

The room was clean and the breakfast was delicious!

Superb

I was disappointed that towels was not available for my use and the room services on certain days.

The pool was out of work, unfortunately.