Best Western Luxbury Inn Fort Wayne

The staff seemed bothered to check me on and out. The paint was peeling in the ceiling in the shower. The hall smelled like Indian food. The elevator was broken. The hand soap was out in my room and not refilled. All in all there is much to improve to get even to a 2

Breakfast was nice.

Breakfast was good. Didn’t like pool it was so small and outside. One of our rooms was not clean the bed had dried up what looked like body fluids on the sheets and mattress

The part of the sheer that sits right above the ac/heater when covering the entire window was moldy in the folds. The bath tub drain would not stay open, so the tub filled up with dirty, soapy water from showering. This made the surface of the bathtub VERY slippery while trying to finish showering, and getting out. Just about as slippery as the tile in the bathroom/sink area when it is wet. There apparently was a party in the larking lot we missed out on. They left a cooler, an empty beer box, a smashed watermelon, trash(although they had their own regular trash can there), a grill, a large pole from the swimming pool area, and a tool box. On a positive note, the staff were ALL, VERY friendly and helpful. Breakfast was pretty decent. The mattress was AMAZING!! I slept like a baby!!

It was nice ,friendly staff.

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Trying to travel through as we were moving across country and driving our two vehicles it was about 2am when we decided we just couldn't drive anymore and needed to find somewhere to sleep! We knew we would be back on the road by the time it would be for normal checkoout so not even a full 12hours that we would be there! I Booked at this brand of hotel as ive normally in the past and have always had good experiences and I knew I would most likely be paying for early check in, upon getting there to check in they told us we could not be helped to check in early as they had absolutely no available rooms at all and we would not be able to check in until normal time at 3pm mind you again it was 2am again stated they couldn't do anything for us and that I would have to get in touch with Expedia to get a refund I then reached out to Expedia who then said they had to call the hotel to confirm and guess who magically couldn't answer the phone!!!! So I had to go to another hotel and I lost money because no one has basic customer service etiquette apparently? That or everyone had the "it's not my job" attitude going on! Either way needless to say I will not be using that hotel chain again and or will I probably even be using Expedia again all in all terrible experience figured I'd try again since this wasn't my first bad experience with Expedia but ended up bad with both companies!

Run down and seedy. Doors propped open, dog barking, elevator not working, bathroom dirty, desk unstaffed. Overall felt not only unclean but unsafe. Single female travelers should look elsewhere.

All good, no bugs, place is clean

The hotel is a little outdated & so are the amenities at the price that it’s at right now,for what you get & for the area,It’s definitely a little bit overpriced.Stayed at both Best Western & Extended Stay & given a choice I’d take Best Western.Now the BIG issue.Had my property stolen.I’m not gonna sit here & assume that is was on purpose,but it was definitely stolen(by the way if you’re looking to check in early because you feel unwell,expect NO SYMPATHY from this place).I was appalled when I told the front desk I was sick & if I could please check in early (in between trips to the bathroom to throw up) & in a monotone/well rehearsed manner his answer was “u need to pay $40 if you wanna check in early“ every time.Mind u,I checked out on Friday June 5th & right after that I immediately went to Lutheran’s ER,was there all day,got admitted & didn’t get discharged til Monday the 8th so it’s not like I was lying about being unwell.Now back to the stolen property,I have a somewhat expensive robotic hand pendant (fully articulated)that I took off while in bed & put it on the nightstand next to the lamp,on check out day I was feeling so ill that I forgot to do my usual checkout walkthrough before leaving the room,so when I got to the hospital I checked & realized I had left it behind.Couldn’t call right away u know being admitted to the hospital & all,so on Sunday I called was left on hold for like 10 and was told nothing was found, they took my # but never called back to follow up.

Great at everything

It was a good stay easy to check in and the room was good

. Elevator was not working. That was a problem.

To not have an operating elevator is not even legal! Yet that’s what we got for $130 a night. 24” wide bathroom door. Just disappointing.

Staff were friendly

The elevator was out the staff didn’t bother to tell me, and then put me on an upper floor was extremely rude to me at the desk when I tried to check in and they charge me additional charge after I left saying that is a fee that their motel charges because I went through Expedia

Disappointed. The parking area is small due to large trucks using hotel. First room had a large air cleaner running due to the smell. Requested different room and the entry door stuck so bad you had to use your shoulder to open and close it. That room also smelled. We travel with a dog and have no problem paying the pet fee, realizing that special attention is needed as far as cleaning. But the smells in the 2 rooms did not come from animals. Will not be back

3 stars.

I chose this hotel based off of the online pics, price, rating, and amenities. However, upon my arrival, the parking lot looked like a truck stop and I was informed the elevator was broken and had to carry my luggage upstairs. There were towels used on the floor to prop open hallway doors and a baby crib next to the vending machine full of trash bags and towels. My room was fairly clean and I Clorox wiped everything down. There was a 5” spider web hanging from the corner. When I checked out the next morning, there was nobody working the front desk, and just a sign with a phone number. I had to call the number to check out. I didn’t stay the full 2 nights that I had originally reserved. If you’re looking for a safe, clean, well priced hotel, stay across the street at the Hampton!

Breakfast was great, check in was incredibly fast and the gentleman at the front desk at night was incredibly kind and helpful No smoke detector in our room