Extended Stay America Suites Nashville Franklin Cool Springs

It was very quiet. That was nice. I arrived at night after working 12 hours. I checked in at the office but when I went back out to locate my room I couldn’t see. There were no lights on at all. Pitch black. I had to use my headlights & phone to locate my room. It was very scary to say the least. Anyone could’ve came up on me and I wouldn’t have known. I was all by myself. A woman.

Staff was friendly, room was comfy and clean. Great location, great stay!

Very good

The staff was nice and helpful The tv didn’t work

Too many customers at one time

The parking Too many customers at one time

Pleasant

Staff was friendly Dirty clothes were left in the room. Only grab and go breakfast.

Dirty clothes were left in the room. Only grab and go breakfast.

Pleasant

It felt like the being out in the country except right in the city. It’s close to everything you need in an out of the way setting. Cute property, quiet, clean rooms, and great staff! Nothing, everything was great!

Location was good. This facility lacked lighting in the room. There were broken items with no one to tell. No real breakfast. No kitchen items, just empty cabinets. The refrigerator door did not work properly. I had to be careful to make sure it was closed. No ice machine on property, only 2 small ice trays in the freezer.

Location Found someone's hat left in the recliner under cushion

Found someone's hat left in the recliner under cushion

Poor

Location, quiet, had laundry facilities No trash cans in rooms, carpet had stains, looks worn outside (paint, gum stuck on sidewalks, cigarette butts, etc).

It was inexpensive & conveniently located. Although the bed was comfortable, it was impossible to control the climate in the room. Air gaps around the door. The A/C added more moisture to the room so all surfaces were always sticky. Generally room & bathroom lighting were bad. Exhaust fan in the bathroom DID NOT WORK! Charged an additional night & it took are 7 day stay to get it resolved. Next time we will pay more for better accommodations.

Did not eat the breakfast and the up keep with the hotel could have been better by the location of the property. Pest control

Not too bad.

My biggest problem with the room we got was the carpet was absolutely disgusting. It always felt a little bit damp and sticky. I refused to take my socks off because we were there for 10 days. I actually fought off a strong urge to go rent a carpet shampooer. My suspicion is that the ground floor of the whole hotel has a moisture problem even our towels did not dry for about two days after we used them. Beyond that the room was comfortable enough.