Fairfield Inn & Suites by Marriott Franklin Cool Springs

Very nice clean property in a very nice area

Amazing

The hotel is new, but unfortunately, the bathroom tile looks dirty and grimy. To be clear, the tile was not actually dirty—I checked! It appears that when the tile was installed, the tile was not cleaned thoroughly enough afterward, leaving behind a residue that makes the floor look filthy even though it isn’t. It’s unfortunate because it gives the wrong impression in an otherwise beautiful, new hotel. Hopefully management sees this and has it taken care of—a good tile cleaning and some Goo Gone may be all it needs! Other than that, everything was perfect, and we really enjoyed our stay. I would absolutely recommend this hotel.

vey clean

Extremely clean and very quiet this was the nicest hotel I’ve been too so far and they have a parking garage this place is fantastic

Everything was updated and in great condition. Rooms were clean and quiet. Great breakfast, even the kids ate!

Exceptional

There was no control over the policy of the quiet hours. Kids ran up and down the halls all night and no one did anything after reporting it.

Staff friendly and helpful, the first experience captivated and encouraged me to think of coming back during my next visit. The size of the pool LOL!

Exceptional

Other family members in this room and they liked hotel enough to stay another night after I departed. Good breakfast, clean rooms, great mezzanine area in which to visit. NA

Great property- convenient location, clean room. Friendly, good breakfast. Apparently there had been a leak or flooding or something else that required closing of outdoor patios - and worst of all caused a terrible smell and also chlorine smell the first day - it cleared up by 3rd day. The staff was not very forthcoming about it.

Nice

Amenities and overall the common areas of the hotel were well kept. The hallways were blazing hot, should at least have a little AC on during the heat wave. The guy at the breakfast bar was creepy and didn’t speak to the guests or smile; he needs to engage and at least say good morning. The reason we were there - to stay in a room - the room itself was lacking. The beds were supposed to be queen. We spoke to the GM of the hotel, who cut me off (didn’t allow me to finish my sentence) and said only queen and king were in the hotel. She even told me others had complained of the same thing. That should tell you something and as the GM, she should further investigate that quite possibly, the wrong mattresses were delivered and installed in her hotel. However, the “queen” mattresses were significantly smaller than the platform of the beds they were sitting on. We measured the mattress and it’s the size of a full mattress. The mattresses are also very soft and very low to the ground. There is also no box springs. If you are used to a firm mattress, don’t stay here. Our backs hurt immensely and we left one night early with no refund. We stayed five nights and quite honestly, it was four nights too long. We headed back to Texas, staying in an Embassy Suites and it is always perfect. We pay more but you get what you pay for.

Friendly, helpful staff. Delicious free breakfast. Ample, free parking. Exceptional location!!.

The property was excellent. Very nice and clean. Love the perks! Free breakfast, parking, and EV charging stations. The location was/is safe & quite. Customer service was excellent. Will definitely stay here again!

One night stop on our way to Florida. Clean hotel, friendly staff, good breakfast. Walking distance to shopping if you have a few hours to kill (and aren’t into the whole Nashville thing)

The lobby was beautiful and the breakfast was amazing. The room was clean. The bathroom not so much. Some of the shower molding was hanging. No trash bag in the trash can. Overall it was a nice place and I would stay again.

Exceptional

This is not on the hotel but the service of Hotels.com. They had this property listed as pet friendly and their 100% are not pet friendly. Please contact the hotel before trusting Hotels.com.