Courtyard by Marriott Memphis Germantown

The place was nice and clean and had great staff, but sadly we struggled with a not working well AC unit. When we first got in the battery was out on the control panel, and then every few hours it kept resetting itself to 75 and we even had to get up in the middle of the night to reset it.

Exceptional

Enjoyed our stay! No issues, no concerns

The location was perfect close to all the shopping stores & restaurants. The room was very clean. Not enough Trash cans (very small), the patio didn't offer any chairs for comfort. Totally a waste of money paying extra for a balcony with no chairs.

Staff and stay were great. No complaints at all. My family and I thoroughly enjoyed our visit.

Superb

Clean room and comfortable. One staff was unhelpful while checking in with the luggage. check out staff one was very helpful.

Since it was a holiday weekend that might be the reason the cooking staff didn’t show up for breakfast. That was the only disappointment I have.

Everyone there was very accommodating and friendly. Everything was clean and smelled it. Our electricity went out in the late afternoon, and the staff were very good about informing us on updates. When we arrived back after dinner it was back on. We will definitely stay at another Courtyard.

The lady at the front desk was so kind when we checked in, offering more towels and pillows since we had 5 in our room. The fold out sofa was horrible-like laying on the floor! And I’m not joking. They need to do something about that. Extremely uncomfortable. This would keep me from staying here again if we had 5 in our group again.

The fold out sofa was horrible-like laying on the floor! And I’m not joking. They need to do something about that. Extremely uncomfortable. This would keep me from staying here again if we had 5 in our group again.

Hotel was very clean and the staff went above and beyond to tend to every need.

The room was spacious, clean, and very comfortable. Later, I took my kids to the swimming pool and they absolutely loved it. It was the perfect size for smaller children to enjoy safely. Teno was also incredibly helpful and checked to make sure we had everything we needed. He kindly offered towels for the kids to use afterward, which was such a thoughtful touch. The next morning, I had the pleasure of meeting Kenyon and Allison. They were both equally amazing. Every staff member we encountered was friendly, helpful, and welcoming. Excellent customer service truly makes a difference, and this team exceeded expectations. I highly recommend this hotel and will definitely be back!

Superb

Everything was good, the bar staff was Excellent!

Incredible staff, clean room, and excellent stay

Loved the breakfast but

Was disappointed in the size of the "king bed". When I want a "king bed" as advertised, I want a "king bed" and not a "California King" bed. Please changed that in your description of the bed. Very misleading.

My mom & i was there for only one night, due to me having surgery. The room was nice and clean. The problem we has was the big lamp wouldn't come on tried unplugging/ plugging it up yet it didn't work. There was a fridge no microwave. There was a Foul Smell coming from the bathroom it was Clean but the smell was reall rank.

The standard I’ve come to expect from Marriott. The room was clean there were some Repairs that need to be made especially in the bathroom. But overall I was pleased.