Holiday Inn Express Hotel & Suites Memphis/Germantown by IHG

Overall, a great stay!!

Quite and close to restaurants One of the few places in Memphis where I feel safe Highly recommend this property

Employees were cordial and helpful

Excellent service, friendly staff and convenient location.

The location and the comfort of the bed was exceptional. We had a second floor room, and when we got to it, loaded down with our luggage, neither electronic key card worked. While I stood guard over our luggage, my husband rode the elevator back to the first floor to have the cards fixed. He then rode back up, only to find one card working. Also, what happened to the usual coffee pots in the room? That is a big perk for us. The complementary shower caps? The little extras that we relied on during our Holiday Inn visits? We paid far more for his room than our past Holiday Inn stays, and it was stripped down of these complementary items. If this is the new way of Holiday Inn, we’ll probably start seeking out other hotels.

The bed was amazing! Most comfortable bed in any hotel I’ve ever been.

Bacon and shower pressure good. Lot of opportunities for improvement elsewhere.

Noise. We got put on the bottom floor under a room full of elephants. Stomping all hours of the night. People slamming doors at the end of the hall coming in and out.

The staff was friendly and helpful and the facility was clean. The location was perfect for our stay! Nothing everything was great!

The staff were all helpful and friendly. The breakfast was well supplied, including better tasting coffee than most hotel free breakfast bars. The location was lovely, with direct access to the Germantown Greenway, a paved walking path along by the Wolf River. We enjoyed a morning walk before checking out. We will stay here again.

The breakfast could be better!

Clean & up to par

Yes, everything was great

Very clean. Close to doctor’s office. Breakfast excellent. Safe area All was good

We were very pleased during our stay at this location

yes

convenient location, nice room, walking distance to greenway

First and foremost let’s start with Expedia. When booking a room Expedia give you the option to pay now or at the desk. So I ask to pay at desk when I arrived. I arrived to the hotel and they told me that the room was cancelled because they withdraw the money out and it didn’t go through. I told the clerk that I arranged to pay at the desk when not arrive but Expedia tried to withdraw before that. So I had to re-book at the hotel which cost me more money. Once I got situated the next day the manager was complaining about how my child was a minor (by the way he is 20 years old) and he couldn’t stay down by the lobby by himself and he can’t come and get breakfast by himself because he was under age. So I was like he 20 not 5! They made a big ordeal because it so I ask for my refund for the next day since they was making an issue about my son being by his self getting food. So I ask the manager was he causing trouble and he said no he wasn’t but he couldn’t be down In The lobby alone since he was a minor. I felt they was being racist because you they act like he was causing trouble but he wasn’t. I just left I and I will not be returning to another holiday inn nor will I booked through Expedia

This one didn’t quite meet the standard expected at a Holiday Inn Express. It was just average. Lots of noise from the hall and neighbors. Unfortunately, I stayed the night after a long ultra running race, and the elevator was brokedown. Hobbling down from the 3rd floor wasn’t great. I’ll stay elsewhere next time.

Staff was very friendly and helpful. Facility was clean.