Residence Inn Philadelphia Glen Mills/Concordville

Exceptional

Breakfast was very good. The room was a little run down. The couch had many stains and the lighting was poor. The charging station did not work.

I always stay at this property when I’m in town. Staff are always so kind. It is near plenty of restaurants and stores. Great location.

Noisy argon and fridge

To be fair, it seems hotels, in general, in Florida, are better in all areas, that are within the same price point. That said, the staff was welcoming & friendly. The room was of ample space, but carpet by the sofa was wet and stained. The pillows were too small; standard size on a king size bed. The breakfast buffet was mediocre. The eggs tasted as if they were reconstituted from powder form, rather than freshly made, & the potatoes had a funky aftertaste. The waffle station; however was the best part. I guess I just expected a little bit more from a Marriott hotel.

Exceptional

Exceptional

Exceptional

Breakfast - Below Average. First Day - no plates. Second Day - No ice water. Dispensing Holder was not even filled from the day before. Staff is talking and eating too much in the Lobby. Let’s get the quests basics done before we start being lazy.

The breakfast was great and the room was big, comfy and cozy!

The gentleman and the front desk was fantastic. The room was dingy and the shower was moldy and sticky. It felt very unclean.

The room was dingy and the shower was moldy and sticky. It felt very unclean.

The staff were very nice and helpful. Great accommodations with the room and all the amenities on grounds.

The pool was “under construction “. No mention of this in any of the online sites or Marriott reservations. The only reason I chose this hotel was for the indoor pool as it was a gift to my grandchildren. The fact that it was marketed as an amenity then not even available is unacceptable. Marriott knew the pool was not ready yet let people think they had a functioning pool. There were others in the area. We’ve used Suites to Home before with a lot of satisfaction. Now the Marriott owning so many different brands has really lowered their reputation and this is a prime example. The staff might as well be Motel 6. Totally disappointed and don’t have the trust in the fact that it’s owned by Marriott. My expectation is that there is some significant accountability on behalf of Residence Inn by Marriott.

Yrs and yes

Staff is lovely! And so helpful! This place is clean and well-run. We’ll come back!

I liked the layout of the room. Also, the front desk clerk, Anthony, was extremely friendly, professional and helpful when we needed extra items for the room. There was no bedding or pillows for the sofa bed in the room and it should have been there. But we appreciated Anthony very much! The breakfast left a lot to be desired. It was very disappointing. Reviews said it was very good but we found it mediocre and lacking.

Great staff!!!

Exceptional

Exceptional