Monreale Plus Guarulhos International Airport

The transfer is a courtesy service provided by the hotel, which was one of our main reasons for choosing this accommodation. As requested, we sent a message via WhatsApp once we arrived at the airport to coordinate the pickup. However, we arrived at the pickup location at 21:05, and the transfer had already left at 21:00. As a result, we had to wait until 22:00 for the next shuttle. I would have welcomed a bit more flexibility in waiting for us, especially since we had already informed the staff that we would be arriving a few minutes late.

The room was comfortable enough, though not great. Breakfast was good. The location does not feel safe. We walked a bit, but then returned to the room. Lunch was mediocre.

There are a few restaurants and stores around the hotel, the internet connection is good, and the staff is very friendly. Transfer 24h to the airport is a really great facility and helps a lot.

Great and convenient Small bathroom

Great access, breakfast, transfer

Closest to the airport They offer transportation from or to the airport

Peaceful moments, great place. • Relaxing and enjoying every moment. Shower

Everything was surprisingly good, including the shower, mattress and pillows. Nothing at all

It is a nice hotel in a quiet neighbourhood near the airport. This time my room was noisier than previous stays. Something to do with the pipes from room ne t door. Every time someone had a shower next door i could hear a strong intermittent noise. I had ppl showering at 1 am!

Very smart front desk, useful transfer, great drivers. Breakfast is good but fruits must be better selected. Also staff in the kitchen looks like their have a party there, speaking and laughing very loud, unnecessary.

Room was clean Bed was comfortable Buffet breakfast was good with varied choices They had luggage carts Neighborhood did not look inviting

Comfortable room and great breakfast The shuttle to the airport was disgusting and the drivers were both very rude

Staff Poor breakfast compared to hotels in the same area. One of the 2 elevators was not working for several days. Facilities need renovation. AC did not work properly

Restaurant Room Service

The staff The show we too small the to well were awful

Airport shuttle is convenient. The hotel is only good for one night. The staff is very trustworthy I accidentally double pay for the room and she came to made a refund without me noticing it at first. Room is very old and towel was quite dirty. No water

The friendly front staff. They were kind and welcoming The food options in the restaurant were not good for lunch. Maybe it is better for dinner . Only 2 meals to choose and the one I selected was bad.

Nothing I booked this place because I wanted to use the shuttle but that service was not provided upon my arrival. I had emailed (twice) the hotel 2 days before my arrival but no reply. Once I was at the airport, I called them but they couldn’t tell me where I should wait for the shuttle. I waited for more than 2 hours but no luck so I had to take a taxi. Once I got to the hotel, i asked for some type compensation for the poor service, they told me they could not do anything about it. They were not in charge of replying emails. I never got a reply from them. The room was dirty, towel were covered with hair, sheets weren’t clean either, and the worst part, the noise, staff were making noise after 11 in the corridors, at about 3 am a couple next door started fighting! It frightened me as they cursing and throwing things. I called the receptionist, she said they were aware of it but didn’t do anything about it! Breakfast was not good either, limited options, mainly white bread, sausages, eggs were cooked in lard or some type of fat. Once it got cold the fat was so thick and tasted horribly! It was a nightmare to stay there. I don’t recommend this place at all!

Convenient free shuttle to/from airport and breakfast included

Close to GRU airport Good breakfast ! Expensive for what it is and what it offers you Bathroom needs work, looks outdated and funky smell Basic room Neighborhood is ugly